Travel to business locations to complete work for pre-set appointments.Communicate with clients for outstanding customer service and to increase repeat business.Complete documentation promptly, enabling service requests to be properly recorded and tracked.

Greeted customers and operated computerized system to handle ticketing and check-ins.Assisted passengers with changes to reservations, ticketing and itineraries.Worked with gate personnel by verifying passenger documentation before boarding.Coordinated with internal resources to process passenger information.Answered incoming calls and assisted customers with updating travel itineraries.Completed and filed daily shift reports after every flight including cancellations.Provided leadership, insight and mentoring to newly hired employees.

Greeted and assisted customers during check-in and boarding process.Verified if passengers meet documentation requirements for countries being visited.Collected baggage charges and accepted baggage for check-in.Keyed passenger information into ticketing reservation system to process boarding passes.Processed reservations and issued travel and hotel vouchers.Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.