Carmen Q Email and Phone Number

In this role, I proactively drive user feedback to uncover needed improvements with Home Lending digital experience. As a result of the feedback obtained, I worked with Level 2 Application Support Teams, Development Teams members of the affected area Product Owners to identify and triage customer facing defects in order to determine the best, most efficient path forward. Analyze customer and user feedback to uncover potential production defects, training gaps, and business readiness… Show more In this role, I proactively drive user feedback to uncover needed improvements with Home Lending digital experience. As a result of the feedback obtained, I worked with Level 2 Application Support Teams, Development Teams members of the affected area Product Owners to identify and triage customer facing defects in order to determine the best, most efficient path forward. Analyze customer and user feedback to uncover potential production defects, training gaps, and business readiness opportunities Participate in defect refinement sessions to ensure the area product team have a clear understanding of the user impacts and root cause of the issue. Show less