Started my career at Global Health Education as a Student advocate. Shortly after 6 month got promoted to Sr. Student Advocate for my performance and production. As a Sr. Advocate I mentored new hires and other student advocates, including training, advising and guidance. I presented new concepts and ideas to my team. Thanks to my technological knowledge I helped improve performance and production. I also, made sure I guided and provided advice to my students on what school and program would be best fit for them. After 7 month as a Sr. I was promoted to Enrolment coordinator. In this role I managed the enrollment process and collected all documentation needed for the student to apply. Worked side by side with the document processing department ordering official and unofficial transcripts. Documented all activity, occurrences and conversations with the student. Generated referrals from attending students and prospective students. Overall this is a high pace position that requires problem solving, agility, communication skills, patience, as well as heavy use of computers and programs like outlook, word, excel, PowerPoint, internet and data entry. Global Heath is now Keypath as of November 1st.

During my Admissions Advisor III role I was responsible for advising & counseling students in degree/ certificate programs. Also provide accurate information regarding academic programs, application requirements & enrollment procedures. Provide Admissions related information to the student (and his/her support system when applicable) while exercising the highest levels of integrity. Responsible for the student from time of enrollment through New Student Orientation with responsibilities extending through the first five weeks of classes. For three years I was also an admissions advisor team lead. As a team leader I provided the team with a vision of the projected objectives, motivated and inspired team members to reach their goals. Facilitated problem solving. Coach and help develop team member’s performance. Being able to accomplish all these tasks resulted on a team that was able to comply with monthly requirements and above.

Service customers inbound calls and periodically conduct outbound calls to initiate a customer contact or follow-up with a customer request. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Provide enhancement service options, promotional offers and value-added services to our customer as determined by the business. Also worked on the retention department to assure that our customers did not terminate their accounts.