Carmen Robinson Email and Phone Number
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Business Development and Client Services Executive with more than 20 years of experience leading entrepreneurial firms solving complex operational challenges and capitalizing on results-driven go-to-market strategies.I joined Qmerit in 2020 as Vice President of Client Success and am responsible for developing innovative GTM solutions for our strategic Auto OEM, Fleet, and EVSE partners by delivering revenue-generating residential charging and electrification programs and ensuring exceptional service delivery. Our Net Promotor Score of 82 reflects our commitment to service quality and is unparalleled in the home improvement industry.Prior to joining Qmerit, I led an international team of engineers, designers, and product managers to develop custom software applications in both B2B and B2C environments. This experience enhanced my passion for software as a service and building client support services through efficiency and automation. Previously, I served as the Executive Director of a personal wellness start-up, where I built a web-based LMS for life coaching certification from concept to launch, overseeing production, marketing, and deployment strategies. The early part of my career was spent leading Operations for a national clothing retailer, where I managed workforce training and development as well as policy and procedure execution across 600 stores nationwide.I have also served in the private education and non-profit sectors and am a member of the Board of Directors of several philanthropic organizations, providing strategic planning and operational leadership.
Schneider Electric
View- Website:
- schneider-electric.com
- Employees:
- 86059
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Head Of Revenue And OperationsSchneider ElectricIrvine, Ca, Us
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Vice President Client SuccessQmerit Oct 2020 - PresentIrvine, California, UsQmerit is North America’s leading provider of distributed workforce management for EV charging and other energy transition technologies, simplifying electrification adoption for residential and C&I markets.I am passionate about developing innovative go-to-market solutions for our strategic Auto OEM, fleet, utility, and EVSE partners by delivering revenue-driving home charging and electrification programs and ensuring exceptional service delivery. My goal is for every client and customer to experience unparalleled satisfaction when utilizing our digital services platform, network of certified contractors, and our "white-glove" customer service. Our Net Promotor Score of 82 is a testament to our relentless pursuit of service quality and is unmatched in the home improvement industry.For more information about Qmerit visit www.qmerit.com -
Vice President, Client SuccessCappital Jun 2018 - Sep 2020Irvine, California, UsCappital is a developer of on-time and on-budget custom software solutions and innovative mobile apps where success is measured by commitments keep, impact on the community, and the ultimate satisfaction of the client. I provided strategic and operational leadership across all core enterprise activities, including client services, product development, sales, marketing, and customer success. I lead the innovation, technical development, and launch of custom enterprise software and mobile app products, managing the daily workflows of a team of dedicated product managers, highly-skilled engineers, and innovative product designers. My ability to refine existing processes and develop new processes that deliver an exceptional client experience exponentially drove client retention and up-sell rates. My passion was in serving our clients and team members with integrity and accountability. -
Lead Product ManagerCappital Nov 2016 - Jun 2018Irvine, California, UsPartnered with cross-functional teams to define product requirements, user stories and roadmaps to develop and release custom software applications and features across multiple platforms. Recommended operational improvements to reduce workflow inefficiencies, increase productivity, and improve client satisfaction. Defined and analyzed key metrics to inform leadership decision-making and measure client success. Managed the application development cycle from concept to implementation by gathering specific client requirements, creating detailed project plans, monitoring and tracking development progress, and ensuring timely product releases that were within budget and scope to consistently exceed client expectations.
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Executive DirectorThe Ultimate Source 2012 - 2016The Ultimate Source is a faith-based personal development program providing practical application of essential life skills for personal & professional growth. Primary responsibilities included producing online video training programs including concept development, curriculum creation, script writing, video editing, website management, and membership coordination. Developed go-to-market collateral and communications for program promotion and sales via web, social media, and email marketing. In addition, facilitated Life Coaching sessions and Leadership Training.
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Business ManagerDr. Francis-Windle Nursing Corporation 2011 - 2016Responsible for: Back office administration and financial management including medical billing, AR/AP, and HIPPA-compliant patient records management. Secured annual certification and compliance with Medicare, Medi-Cal, and various private insurance companies.
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Business And Technology InstructorSaddleback Valley Christian Schools 2009 - 2010UsDirected student education in Computer Science, Technology, Business Math, and Pubic Speaking using innovative teaching techniques and creative classroom management.Engaged students in analyzing, interpreting, and evaluating complex business concepts within diverse contexts utilizing verbal, written, and technological modes. -
Technology InstructorCapo Beach Calvary School 2005 - 2009Capistrano Beach, Ca, UsDirected computer science and technology education for all grade levels. Inspired, motivated, and challenged students to achieve high-level proficiency in the use of myriad software applications and tools including the production of California award-winning multimedia presentations.Produced sales and marketing collateral to increase student enrollment.PTA Chairperson and Yearbook Advisor, 2005 - 2009 -
Director Of OperationsTeak Collections 2001 - 2004Directed daily operations of a multinational teak import venture including supply chain logistics and distribution, order fulfillment, manufacturing channel management, customer service and all go-to-market strategies. Proven ability to build strong working relationships with strategic partners and vendors. Excellent management, negotiation, and public relations skills.
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Director Of OperationsClothestime Stores, Inc 1990 - 1995Managed operational business strategies and identified new business opportunities promoting innovation and productivity. Responsible for workforce training and development, and policies and procedure execution for 5000 employees across 600 US retail stores. Maintained excellent relationships with internal and external business partners and set corporate service standards. Identified talent for analyzing and solving complex problems, simplifying and executing process improvements, and uncovering innovative solutions. Awarded “Clothestime Champion” for exceptional leadership, operational excellence, and commitment to delivering measurable results.
Carmen Robinson Skills
Carmen Robinson Education Details
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Vanguard University Of Southern CaliforniaBusiness Administration And Management
Frequently Asked Questions about Carmen Robinson
What company does Carmen Robinson work for?
Carmen Robinson works for Schneider Electric
What is Carmen Robinson's role at the current company?
Carmen Robinson's current role is Head of Revenue and Operations.
What is Carmen Robinson's email address?
Carmen Robinson's email address is ca****@****rit.com
What is Carmen Robinson's direct phone number?
Carmen Robinson's direct phone number is +194927*****
What schools did Carmen Robinson attend?
Carmen Robinson attended Vanguard University Of Southern California.
What skills is Carmen Robinson known for?
Carmen Robinson has skills like Public Speaking, Team Building, Strategic Planning, Marketing, Program Management, Coaching, Customer Service, Leadership Development, Teaching, Social Media, Executive Management, Curriculum Development.
Who are Carmen Robinson's colleagues?
Carmen Robinson's colleagues are 李建冬, Esra Adatepe, Lyndsy Lahrman, Александр Кирсанов, Daniel Mendes, Róbert Rémiás, Rob Van Der Linden.
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