From 2007 until now I have translated (individually or with a colleague) works by Richard Milward, Glen Duncan, Tan Twan Eng, Giorgio Nardone, Armando Massarenti, Anna Talò, Stella Gibbons, Gerald Brenan, Aidan Higgins, Kenneth Bernard, Ilsa J. Bick, Marcel Proust, Mauro Ceruti, Edgar Morin, Francesca Caferri, Mario Praz, David Henry Thoreau or Walt Whitman from English, French and Italian into Spanish for the publishing houses Berenice, Ático de los Libros, Alfama, Errata Naturae, Periférica, Impedimenta, Confluencias, Nocturna Ediciones, Oniro and Paidós.Main tasks:• Translating a variety of fiction and non-fiction titles from English, French and Italian, into Spanish.• Programming workload and timescales.• Reviewing and proofreading work when translating in partnership with my colleague and discussing the introduction of possible changes to improve the final result. • Invoicing and payment controlling.• Corresponding with authors, literary agencies and publishers, and assessing and sending the latter proposal reports of new titles to be translated into Spanish.• Building strong and successful relationships and working alongside publishers, proofreaders and layout editors to produce high-quality translations within strict deadlines.

● Coordinating the Online Department, making sure orders were fulfilled and despatched in due time while conducting a team of three colleagues to meet our customers’ high expectations. ● Managing the Customer Service Department, attending to national and international customer’s requests and queries over the telephone or via email and building key strong relationships based on a personalised service.● General administrative tasks, which included, but were not limited to, processing order payments, cancellations and refunds, updating internal documentation and systems and acting as liaison between production, sales, direction and marketing.● Greeting authors for signings, reps from publishing houses and other suppliers.● Sales processing and stock purchasing.● Goods-in and quality checking.● Processing returns of overstock and damages, liaising with the bookshop and the Credit Control Departments of various publishing houses.● Stock controlling and management through Batchline and Magento systems.● Maintaining stock and supply records.

• Key holder. Opening and closing the bookshop.• Money handling and cashing up.• Creating rotas and tasks for a team of 4-5 people when covering manager.• Stock control: orders, validations, returns, booking-ins, invoicing and shortages.• Customer service: dealing with customer´s enquiries on the shop floor, via telephone and e-mail. Awarded a “Moment of Delight” by mystery shopper for providing an outstanding level of customer service and for going above and beyond normal standards.• Merchandising for various themed table displays and main windows.• Curating the children´s section to ensure titles are updated, and programming and getting involved in activities for half-term and summer holidays.• Creating artistic signage for the shop, tables and main windows.• Helping in the organization and preparation of big events, author presentations, book launches, signings and panels.

• Translating general and specialised texts for international organisations, mainly United Nations.

• Full operational support to Manager.• Forging and leveraging relationships with customers, executive and internal (including preparation of contracts and payment control).• Organising the Customer Service Representative team’s tasks at the reception desk.

• Attending customer´s secretarial demands (including management of e-mails, writing documents in Word and preparing presentations in Power Point).• Telephone answering.• Laying out conference and meeting rooms and offices for customers.• Completing daily administrative tasks at the reception desk, both internal and for customers.