Carmen Wall Email & Phone Number

Edmonton, Alberta, Canada

Brantford, Ontario, Canada

I helped develop this organization from a single advisor practice to a multi-advisor organization. I ensured advisors were ready for successful client meetings by preparing client reports, insurance and mutual fund applications, and any other compliance-related documents for the client's file. I carried out all post-meeting administrative duties accurately and efficiently while following all industry regulatory compliance protocols. These duties included processing insurance and mutual fund applications, executing advisor-directed wealth trades, inputting client data into financial planning software, and following up with head office and third-party vendors to ensure all requests were completed in a timely manner. I utilized Microsoft Office software, Salesforce and Sun Life proprietary software programs to manage client communications, client files, and administrative tasks . I acted as a liaison between advisors, clients, head office and third-party vendors. I solved problems that stumped others and fought for clients when their needs weren’t being met.I led monthly team meetings and tracked progress towards the organization's short and long-term goals. I encouraged collaboration to develop systems and processes to improve efficiency and client service, and helped my colleagues learn how to navigate those systems and processes. I attended seminars and conferences to further my education and learn new strategies to help our clients reach their financial goals.

Windsor, On

I helped an elite-level advisor grow and maintain his client base through excellence in customer service. I was the first point of contact and handled all client inquiries and requests in a friendly and professional manner. I ensured the advisor was ready for successful client meetings by preparing client reports, insurance and mutual fund applications, and any other compliance-related documents for the client's file. I carried out all post-meeting administrative duties accurately and efficiently while following all industry regulatory compliance protocols. These duties included processing insurance and mutual fund applications, executing advisor-directed wealth trades, inputting client data into financial planning software, and following up with head office and third-party vendors to ensure all requests were completed in a timely manner. I utilized Microsoft Office software, Salesforce and Sun Life proprietary software programs to manage client communications, client files, and administrative tasks . I acted as a liaison between advisors, clients, head office and third-party vendors. I developed systems and processes to improve efficiency and client service. I produced a quarterly newsletter for our clients and worked with in-house marketing teams to develop personalized marketing campaigns.

Graduate Certificate, Creative Writing, Letter Of Distinction

Canadian Investment Funds Course, 93%

Life License Qualification Program (Llqp), 86%

Bachelor Of Arts (B.A.), Creative Writing

Major in Creative Writing with a Minor in Professional Writing/Journalism with Distinction