Carmen Watkins Email and Phone Number

- Led the way in improving processes by analyzing AHT reports, resulting in a notable reduction in handling times.- Provided training and career development coaching to improve team performance and customer satisfaction.- Created team engagement activities and agendas to foster a harmonious work environment.- Demonstrated exceptional problem-solving skills in effectively resolving intricate customer issues while consistently upholding a superior level of service.

- Successfully improved customer loyalty and boosted revenue by effectively resolving service concerns and actively promoting products.- Successfully implemented sales strategies to drive cross-selling and upselling performance.

• Identify qualified candidates through various recruiting and sourcing tools• Screen and interview qualified candidates• Building relationships with professionals and hiring managers to source qualified candidates through recruiting methods.• Participates in full cycle recruiting process, including but not limited to req. qualification, sourcing, screening, interviewing, selecting, and placement of direct hire or contract candidates in various divisions.

• Met with potentials clients and gave quotes on services and general wedding costs.• Provide excellent customer service for the bridal dream that every bride looks for when they are looking for their wedding dress. I can show empathy, compassion and can listen to the customer and what they want or has envisioned. Other duties included answering phones, ran the cash register, scheduled appointments, also I'm able to build a relationship with the customer and their entire family to make sure that they are satisfied, and we are making the best effort to support our company as well as the client.