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Carmen W. is listed as Information Technology Program Manager at Wintrust Financial Corporation, based in Aurora, Illinois, United States. AeroLeads shows a work email signal at wintrust.com and a matched LinkedIn profile for Carmen W..
Carmen W. previously worked as Information Technology Project Coordinator at Sikich and NOC Analyst at Mindsight. Carmen W. holds Bachelor Of Applied Science - Basc, Technical Management from Devry University.
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AeroLeads found 1 current-domain work email signal for Carmen W.. Compare company email patterns before reaching out.
I graduated with High Honors from DeVry University with an Associates in Network Systems Administration. I graduated with high honors with a bachelors degree in Technical Management specializing in Project Management.
Listed skills include Microsoft Office, Cisco Systems Products, Solar Winds, Icoms, and 8 others.
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Rosemont, Il, Us
• Create training documents to organize processes • Spearhead intake process for projects• Expert in specific process and tools for team• Develop reports and presentations for stakeholders
Chicago, Illinois, Us
• Created training documents to organize processes amongst teams• Review SOW and Quotes for accuracy• Developed a skills matrix for engineers for easier scheduling for coordinators• Develop reports for visibility on budgets, timesheets, and client satisfaction
Downers Grove, Il, Us
• Assert Project Engineers on completing documentation of finished projects• Effectively lead multiple projects from separate accounts at a time• Quarterback multi-departmental efforts to resolve complicated issues quickly• Coordinating on-site visits for repairs.• Review client contracts to determine out of scope work• Liaise with the sales department to win new business and increase sales• Ensure frequent communication to customer on status, issues and risks to project stakeholders• Schedule and conduct client meetings to build relationships and positively improve our customer’s client satisfaction within Support• Work closely with Product Team and Support Engineers to resolve complex issues reported by our customers• Host recurring customer conference calls to drive project execution; travel onsite to assigned customer facilities when necessary• Maintain meeting minutes, meeting agendas and key customer communication archives• Build strong relationships and implicit trusted accountability with Key clients.• Sending communications of proactive maintenance to clients• Upload configurations of equipment from recent projects • Accurately document all issues/updates specifically to project tickets and service delivery tickets• Assessing that project/engineers follow up with priority tickets in a timely manner• Provide weekly statistics report of open projects, closed projects, cancelled projects, as well as service delivery tickets.
Englewood, Colorado, Us
• Proactively monitor availability and performance of the network and infrastructure using various tools. • Respond to alerts, incident tickets and email requests • Work as first level escalation for NOC I• Handle escalation calls from Vendors, Call Centers, Dispatch, and Field personnel • Escalate issues as needed to, BOSS, NOC III, Operations or Engineering teams per procedures• Assist with root cause analysis of recurring incidents• Accurately document all issue details in appropriate ticket or notification tools• Assist in communication and notification of major events to internal teams• Assist with modification and creation of standard operating procedures• First point of escalation for internal employees for technical issues• First point of escalation for Vendors
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Carmen W. works for Wintrust Financial Corporation.
Carmen W. is listed as Information Technology Program Manager at Wintrust Financial Corporation.
AeroLeads has found 1 work email signal at @wintrust.com for Carmen W. at Wintrust Financial Corporation.
Carmen W. is based in Aurora, Illinois, United States while working with Wintrust Financial Corporation.
Carmen W. has worked for Wintrust Financial Corporation, Sikich, Mindsight, and Wow! Internet, Cable & Phone.
You can use AeroLeads to view verified contact signals for Carmen W. at Wintrust Financial Corporation, including work email, phone, and LinkedIn data when available.
Carmen W. holds Bachelor Of Applied Science - Basc, Technical Management from Devry University.
Carmen W. is listed with skills including Microsoft Office, Cisco Systems Products, Solar Winds, Icoms, Amdocs, Cacti, Csg Billing System, and Servicenow.
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