Carmen Quezada Email & Phone Number

Tempe, Arizona

1150 W Washington ST, Tempe, AZ 85281-1480

• Reviewed and analyzed mortgage loans, ensuring accuracy and completion prior to passing on to underwriting.
• Processed conventional and specialty mortgage loans including FHA Streamline.
• Reviewed loans for adherence to Mortgage Banking procedures. Denied if loans were incomplete or policies were not met.
• Monitored Mortgage Queue database, ensuring SLA was met and improving department efficiency.

Mortgage Banking -Phoenix, Arizona

• Reviewed and analyzed mortgage loans, ensuring accuracy and completion prior to passing on to underwriting.
• Processed conventional and specialty mortgage loans including FHA, VA, HARP, and Streamline.
• Reviewed loans for adherence to Mortgage Banking procedures. Denied if loans were incomplete or policies were not met.
• Monitored Mortgage Queue database, ensuring SLA was met and improving department efficiency.
• Audited already processed loans, increasing quality through a… Show more
• Audited already processed loans, increasing quality through a double check system. Selected for QA projects by manager based on performance.

Operations, Tempe AZ

• Provided support to multiple departments nationally with mainframe and client server applications. Utilized technical savvy, interfacing effectively with customers and team members. Running several systems and moving.
• Conducted database business and technical analysis, researched abnormalities, and followed up with department determining reason for variance.
• Tested and implemented system changes and updates for multiple departments nationally.… Show more
• Tested and implemented system changes and updates for multiple departments nationally.
• Provided support on reports monthly, quarterly, and annually specific to budget analysis, planning, and forecasting.
• Trained and mentored new employees in databases, administration, modeling, and system changes.

Operations, Tempe AZ

• Provided operational support to costing and finance divisions, creating customized statistical reports in excel and preparing accurate and timely internal general ledger balance sheet metrics for senior management.
• Analyzed trends, verified accuracy of data, conducted balance sheet tracking and financial statement analysis, and reported to senior management as liaison between operations, costing and finance departments. Ensured.
• Prepared and analyzed… Show more
• Prepared and analyzed reports monthly, quarterly, and annually specific to budget analysis, planning, and forecasting.
• Acted as SME when systems changes or new projects occurred, researching, training, and communicating changes within operations. Resulted in improved quality and productivity.
• Developed projection and analytical excel models for budgeting and forecasting, resulting in increased productivity, improvements to budget, and reduction of FTE’s. Show less

Operations - Tempe, AZ

• Preformed quality auditing, prepared reports, provided training, and ensured process improvement. Resulted in exceeding productivity goals and meeting all Service Level agreement.
• Compiling, analyzing, and reporting operational data including unit production, productivity, and quality statistics from production logs, systems, reports.
• Interfaced with system programmers and other departments with testing and upgrades of any new products, system changes, or upgrades, ensuring 100%… Show more
• Interfaced with system programmers and other departments with testing and upgrades of any new products, system changes, or upgrades, ensuring 100% quality result prior to moving into production.
• Researched systems-related and operational issues, including internal / external customer challenges.
• Managed department-specific projects through planning, documenting, meetings, and training team members.