Carmen Edith Pena Email & Phone Number

Miami, Florida, United States

• Assisted internal sales team and external lender clients with inquiries regarding mortgage insurance applications.
• Utilized SalesForce platform and MI Online system to access information on current applications.
• Achieved an average of 99.6% accuracy grade on quarterly case audits including emails, calls, and chats.

5901 Miami Lakes Dr E

• Managed a team of 5 analysts and concurrently carried equal pipeline performing an in-line pre-closing review of all portfolio files. Created and originated department procedures ensuring requirements were met for.
• Created and maintained regulatory changes updating review process and check lists to be followed by the team.
• Monitored and distributed workload as well as supervised and audited team performance.

Mimi, FL

• Conducted loan file processing from opening, closing, and funding stages.
• Opened files received from loan officer issuing initial disclosures within regulatory compliance time frame.
• Conducted verifications and ordered appraisals, inspections, title commitments, homeowner’s insurance binders, and insurance certificates as needed.