Partner
CurrentAdvise companies in the innovation of their organizations and services
2013 - Present
~13 yrs 6 mos
AeroLeads people directory · profile
Carmen Goytre Email & Phone Number
Partner
at
Rivergo Advisors
1 work email found
@ie.edu
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Partner
Location
Madrid, Community of Madrid, Spain
Company size
Who is Carmen Goytre? Overview
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Quick answer
Carmen Goytre is listed as Partner at Rivergo Advisors, a with 5 employees, based in Madrid, Community of Madrid, Spain. AeroLeads shows a work email signal at ie.edu and a matched LinkedIn profile for Carmen Goytre.
Carmen Goytre previously worked as Innovation, Project Management and Business Process Management Professor at Ie Business School and Professor - Innovation at Universidad Pontificia Comillas Icai-Icade. Carmen Goytre holds Mba, Strategy And Finance from Massachusetts Institute Of Technology - Sloan School Of Management.
Company email context
Email format at Rivergo Advisors
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{first}.{last}@ie.edu
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Profile bio
About Carmen Goytre
Senior Advisor and professor with broad experience in Service Operations, Customer Experience, Quality, Innovation and Project Management.I enjoy leading intercultural teams working in new projects, and ensuring excellent communication for all stakeholders. Focused on results, I promote customer loyalty and efficiency improvement. My passion is to provide customer orientation to the businesses, involving all the organization to ensure that 100% processes follow this direction. I leverage Open Innovation tools to help companies and promote co-creation with their customers. In search of continuous improvement I implemented the EFQM, ISO 9000 and Lean Six Sigma Quality models in Banco Santander and Bank of America.My experience is more than 20 years in Financial Services while also Consumer Goods and Non for Profit Organizations. In addition to Spanish I am fluent in English and French, and have basic skills of Mandarin.I hold an MBA from MIT Sloan School of Management and a Master in Research from Universidad Pontificia Comillas (ICADE).I enjoy networking with individuals enthusiastic about innovating and improving customer experience.SPECIALTIES: Innovation Management, Project Management, Customer Experience, Quality, Lean Six Sigma, ISO 9000, EFQM, Team Leadership, Quality Management, Service Management, Business Process Management, Customer Loyalty, Operations Management, Business Transformation, Financial Services, Customer Satisfaction, Complaints Management, Contact Centre.
Listed skills include Team Leadership, Leadership, Project Management, Customer Experience, and 13 others.
Current workplace
Carmen Goytre's current company
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Rivergo Advisors
7 roles · 42 years
Carmen Goytre work experience
A career timeline built from the work history available for this profile.
Innovation, Project Management And Business Process Management Professor
Professor - Innovation
Vice President
2012-2013Responsible for Resources OptimizationManaged the areas and lead projects to transform the Customer Experience, Supply Chain, Information Security, Real Estate, Employee Services and Security practicesResponsible of the Customer Advocate Office managing complaints with Bank of Spain2007-20012Deputy President responsible for Strategic Planning and Projects- Managed Strategic Planning formulation and implementation- Projects: Sale of the Bank of America credit Card business to Apollo Investment Corporation, Transformation of the European card business, Acquisition of Merril Lynch, Credit Card Activation, Credit operations excellence and Contact Centre Optimization- Lead the operational risk practice: identifying, reporting and leading the implementation of solutions to existing incidences- Implemented Six Sigma in all Business units. Green Belt certified- Awarded as the Best HR Management in a Spain Contact Center Unit. September 20092005-2006Director Human Resources, Facilities and Security- Lead the MBNA_Bank of America Merger Project resulting in integration of both teams and processes under a single organization- Lead the HR Practice during the first Union Elections, resulting in the first Bank of America Card Services Labour Council. No labour incidences and employee satisfaction ratings well above industry2004Director Customer Loyalty and Insurance- Managed the customer loyalty practice via discounts campaigns, points programs and insurance cross sale- Lead the implementation of sales teams with variable incentives tied to performance resulting in substantial sales increase2002-2003Director Sales and Customer Service- Designed and implemented the Sales, Customer Services and Customer Advocate Office. Managed the internal and external teams resulting in Spain as leader of the European MBNA sales and customer satisfaction rankings
2002 - 2013
~11 yrs
Director Remote Banking (1999-2002). Director Quality&Customer Service (1995-1998)
- Lead the merger of Santander and Banco Central Hispano Contact Center units, total 1.200 employees. Subsequent sale to Transcom- Obtained ISO 9000 certification for all Santander branches- Trained Banco Santander Executive Committee in the Quality EFQM Model (European Foundation for Quality Management). Represented Santander in a European banking Benchmarking Group: Barclays, Lloyds TSB among others- Implemented the Quality&Customer Service practice in Santander Group: Branches, Central Services and subsidiaries
1990 - 2002
~12 yrs
Marketing Director
- Aceite Carbonell. Several positions in the Marketing Department up to Director. Launched first Extra Virgin Olive oil positioned as Premium in Spain- Lead the Legumbres El Hostal marketing department
1986 - 1990
~4 yrs
Assistant Product Manager
- Fairy. Responsible for promotions- H&S: Market test in the Canary Islands and launch in rest of Spain
1985 - 1986
~1 yr
3 education records
Carmen Goytre education
Mba, Strategy And Finance
Doctor Of Philosophy - Phd
FAQ
Frequently asked questions about Carmen Goytre
Quick answers generated from the profile data available on this page.
What company does Carmen Goytre work for?
Carmen Goytre works for Rivergo Advisors.
What is Carmen Goytre's role at Rivergo Advisors?
Carmen Goytre is listed as Partner at Rivergo Advisors.
What is Carmen Goytre's email address?
AeroLeads has found 1 work email signal at @ie.edu for Carmen Goytre at Rivergo Advisors.
Where is Carmen Goytre based?
Carmen Goytre is based in Madrid, Community of Madrid, Spain while working with Rivergo Advisors.
What companies has Carmen Goytre worked for?
Carmen Goytre has worked for Rivergo Advisors, Ie Business School, Universidad Pontificia Comillas Icai-Icade, Bank Of America, and Banco Santander.
Who are Carmen Goytre's colleagues at Rivergo Advisors?
Carmen Goytre's colleagues at Rivergo Advisors include Carla Fernandez Mora and Alfonso Juárez Pan De Soraluce.
How can I contact Carmen Goytre?
You can use AeroLeads to view verified contact signals for Carmen Goytre at Rivergo Advisors, including work email, phone, and LinkedIn data when available.
What schools did Carmen Goytre attend?
Carmen Goytre holds Mba, Strategy And Finance from Massachusetts Institute Of Technology - Sloan School Of Management.
What skills is Carmen Goytre known for?
Carmen Goytre is listed with skills including Team Leadership, Leadership, Project Management, Customer Experience, Financial Services, Quality Management, Service Management, and Start Ups.
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