Carmen A. Email & Phone Number

Houston, Texas, Us

*commodity sales to include acquisition win backs and renewals of commercial and industrial clients.*initiate & develop new commercial leads, though prospecting, identifying & discovering large C&I customers*prepare and present sales proposals to decision makers*assist customers in managing costs & mitigating risksbroker management*Align sales strategies to meet customers needs using consultive selling techniques*market research for educating customers on market conditions, trends and variables impacting gas prices; identifying financial benefits.*Manage new and existing C&I opportunities * Close new & renewal contracts.*manage and cultivate customer relationships.*represent Reliant Energy/NRG and company brand through customer service, networking, and community involvement.*managed one off commercial accounts through third party brokers*promote NRG's additional solutions to customers, i.e. demand response, sustainability service, CHP, Evaporcool, solar, etc. Energy Analysis, energy efficiency.

Overland Park, Kansas, Us

Large commercial and industrial account manager with emphasis on government account management./ public sector. Customer retention, new acquisitions, lead and train new business executives, Manage and supervision of sales support team for ensuring sales transactions were completed and processed for treasury department. High end mobile solution selling, presentations, market analysis for corporate entities. prepared and presented sales proposals to decision makersrepresented company and Sprint's brand as an ambassador at company events, functions, activities within the community. upsell new technology products for existing and commercial accounts. recognized for rookie of the year twice for most new accounts generation/ penetration / most public sector contracts signed. Recognized for most acquisition/ gross margin achieved two years consecutively .

Dallas, Tx, Us

Business Operations Manager- Mid level manager, responsible for flagship store & five kiosks locations. General Business Retail OperationsManaged 5 department managers and 34 store employees*Implemented and oversaw marketing and sales strategies to increase retail sales.*responsible for inventory control, ensuring all store merchandising was in compliance within corporate guidelines for store and kiosks.Vendor management/ approve comp sheets & submit to treasury department for payment*responsible for P&L budget* Financial & inventory audits*Collaborated with corporate marketing department for all marketing campaigns, radio remote events, direct mail campaigns and promotional sales*ongoing store employee development ensuring improved performance, greater sales penetration.*handled all executive level customer complaints, ensuring 100% resolution & Satisfaction. *Reviewed & Approved all compensation sheets for sales reps , submitted to the treasury department for payments.*Managed and directed 5 department managers, 5 sales assistants, 1 adminstrative assistantCoaching, motivation, training, *supported commercial third party dealers/ vendors for inventory/ service contracts, training materials. *Planned and directed the day-to-day operations of the retail store. *Developed strategies to improve customer service, drive store sales, and increase profitability. *Coordinated with customer service manager to ensure customer needs were met, complaints resolved, and service was efficient.*handled all bids, negotiation and contracts for vendor services on all three locations. *review and approve non standard sales agreements within delegation of authority.*Comprehensive database management and migration to new POS system. *interviewed and approval of finalist candidates for new hires at the stores. *Fostered and managed executive level corporate customer relationships

Dallas, Tx, Us

Call Center Operations Manager ..•Responsible for managing four supervisors, three admin assistance, two service aides an inbound call center with a staff of upto 130 -150 call center sales reps. •Manage all operations of the 24 hour call center. •Prepare call center performance reports by collecting, analyzing, and summarizing data and trends..•forecasting and staffing of sales reps to meet call center peaks and off peak times of the business •Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning.•ensure the call time was met and exceeded within TWA guidelines. .•.handle all escalated executive complaints to ensure 100% satisfaction was met. .•handle all; disciplinary action HR issues as dictated by the company policy.•Met call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions..•participate in labor union escalated grievance meetings/arbitrations .•introduce and implement new sales policies, procedures and new sales campaignsWinback Manager/Retention Manager •Coached, trained , movtivated and managed an inside sales team focused on retaining existing and wining back new commercial accounts.•Accomplished staff results by communicating job expectations; planning, monitoring, appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems •handled all escalations and PUC complaints with 100% resolution•interfaced/ facilitated all escalated projects with DFW/ NOC management team for complete resolution and 100% customer satisfaction. •Maintained quality service by enforcing 100% customer service standards; analyzing and resolving customer service issues; identifying trends; recommending system improvements.

General Studies/Business Administration

Business Adminstration

Education record

Business Administration And Management, General