- Supervises and delegates duties to supervisors, proactively monitoring and ensuring overall operations runs smoothly.- Assisting in daily operations – Check In, Check Out of guests.- Ensures good communication and cooperation between the Front Office department and other departments.- Perform all duties applicable to the night shift ensuring the reports, system checks as well as the night audit are performed accordingly to the hotel requirements and standards.-… Show more - Supervises and delegates duties to supervisors, proactively monitoring and ensuring overall operations runs smoothly.- Assisting in daily operations – Check In, Check Out of guests.- Ensures good communication and cooperation between the Front Office department and other departments.- Perform all duties applicable to the night shift ensuring the reports, system checks as well as the night audit are performed accordingly to the hotel requirements and standards.- Taking initiative in ensuring that customers are satisfied and employee interactions withguests are positive. Resolving conflicts and troubleshoot issues as they arise.- Liaise closely with Housekeeping to ensure that optimum number of rooms / suites areavailable and all incoming guests requirements are met.- Maintains a personalised service standard of the reception by constant training andmotivation of the team members. Show less

- Assisting managers in managing daily operations, ensuring that guest requests and feedback are met in a timely and appropriate manner.- Oversee and support daily operations with team members and assisting should they encounter difficulties. Always there to help and guide team members.- Training new team members on SOPs as well as imparting knowledge on Opera system and HOTSOS. - Ensuring all guest's and internal emails are replied duly. - Still my passion to focus on Guest's… Show more - Assisting managers in managing daily operations, ensuring that guest requests and feedback are met in a timely and appropriate manner.- Oversee and support daily operations with team members and assisting should they encounter difficulties. Always there to help and guide team members.- Training new team members on SOPs as well as imparting knowledge on Opera system and HOTSOS. - Ensuring all guest's and internal emails are replied duly. - Still my passion to focus on Guest's experiences with us and really enjoying it at Andaz! Show less

- Focusing mainly on Guest's experiences.- Daily operations including checking in and out of guests, billing, guest queries and all concierge matters.- Awarded HyStar Diamond for 4 Quaters in Year 2017 - 2018

- Chosen to participate in the Receptionist of The Year 2015.- Training in Opera PMS & HOTSOS- Perform daily check-in and check-out for VIP and Corporate guests.- Entrusted with the responsibility in guiding and leading the guest services team.- Understanding the various departments, their functions, and synergy within the hotel- Building a rapport with our VIP and Corporate guests.- Performed the role of trainer to new staffs by the provision of guidance and… Show more - Chosen to participate in the Receptionist of The Year 2015.- Training in Opera PMS & HOTSOS- Perform daily check-in and check-out for VIP and Corporate guests.- Entrusted with the responsibility in guiding and leading the guest services team.- Understanding the various departments, their functions, and synergy within the hotel- Building a rapport with our VIP and Corporate guests.- Performed the role of trainer to new staffs by the provision of guidance and training.- Skilled in decorating special occasion (Honeymooners, Anniversary & Birthday) guest’s rooms. (Eg, folding towel swans, elephants, rabbits, peacocks, heart, cake and so on…)- Initiated suggestions on areas to improve daily operations and guest’s experiences to the managers.- Skilled in handling guest’s feedbacks and requests. Show less

- Supported the daily operation needs of the school, including handling customer’s inquiries via telephone & email.- Performed the role of trainer to new staff by the provision of guidance and training- Assisted customers with the best option through excellent customer service skills to better enhance the overall customers’ learning experience at the school.- Skilled in handling multiple administrative tasks for the Director.- Planned and coordinated events for high profile… Show more - Supported the daily operation needs of the school, including handling customer’s inquiries via telephone & email.- Performed the role of trainer to new staff by the provision of guidance and training- Assisted customers with the best option through excellent customer service skills to better enhance the overall customers’ learning experience at the school.- Skilled in handling multiple administrative tasks for the Director.- Planned and coordinated events for high profile clients through excellent communication & planning skills to help clients achieve successful outcomes.- Entrusted with the responsibility of hosting overseas partners throughout their stay in Singapore.- Headed a few overseas training trips to Korea for a group of 30 – 40 students, coordinated lodging, transportation, leisure and training programmes.- Leaded different groups of dancers and coordinated performance outfits for various events and shows. Show less

- Supported daily operation need in different branches.- Entrusted the role of a trainer due to consistent good job performance, good sales & meticulous handling of duties.- Performed the role of trainer to new staff by the provision of guidance and training.- Identified trends and preferences of consumers through good observation skills and presented- Suggestions on selections of latest products to the Owner.- Assisted the Owner in purchasing of latest products and… Show more - Supported daily operation need in different branches.- Entrusted the role of a trainer due to consistent good job performance, good sales & meticulous handling of duties.- Performed the role of trainer to new staff by the provision of guidance and training.- Identified trends and preferences of consumers through good observation skills and presented- Suggestions on selections of latest products to the Owner.- Assisted the Owner in purchasing of latest products and distribution of latest products that best suits, to the different branches. Show less