Carmen Iris Rosado Email & Phone Number

Daytona Beach, Fl, Us

United States

United States

Hawthorne, Ny

Manage absences under the Family Medical Leave Act (FMLA) and Short Term Disability (STD) with an average case load of 315 employees.Process leave and claims actions within a 24 to 48 hour turn around. Provide training, coaching, mentoring for less seasoned staff and new hires,Computer SkillsMicrosoft Office, Adobe Acrobat, Outlook, Cigna One View V3Skilled at organizing work and resolving conflicts that arise in day-to-day activitiesTaking control of the situation with emotionally charged and irate callers. Remote Worker with proven ability to problem solve and work independently

Greater New York City Area

Probe Members in order to collect vital data required to resolve inquiries.Direct members to the appropriate department to ensure their inquire is handled expeditiously. Handle high volume of incoming traffice while maintaining quality standardsIntkae documents required for updated member filesDual role as a benefit representative upon requestProvide translation services for the Union as well as legal department on requestMedical claims interpretation/processingServicing members on multiple benefits, such as Health Insurance, Pension 401K, and DisabilityHandling of heavy call volume while maintaining quality standards.

San Jan, Puerto Rico

Updated and managed all customer information for the division of Smarttax.Worked daily in conjunction with director and manager.Prepared reports for the director, including daily financial and statistical information.Provided key translation services (Spanish and English) for Staff and AdministrationResponsible for oversight of departmental inventory and office equipment.Served as head liaison for the customers with the IRS department. Prepared, submitted and follow-up on tax returns (local and federal)Managed customer satisfaction surveys and reportsOversee end of tax season reports and checksRun final reports in Drake software and year end reports for auditors.

Accounting And Business Management., Business/Commerce, General

High School Diploma, Business/Commerce, General