Carmen Keys Email & Phone Number

• Created and sent proforma quotations, invoices, and shipping labels for purchases up to $14,000.
• Conducted recordkeeping and accounting for company expenses and sales using Quickbooks.
• Managed eBay sales and communication with customers within 24 hours of each inquiry.
• Packaged, prepared, and delivered up to 30 shipments in a day in organized and timely manner.

Los Angeles County, California, United States

• Collaborated with CEO to optimize data storage from paper files into a multi-functional cloud content platform, resulting in a 95% increase in data accessibility and a 75% decrease in data retrieval time.
• Managed a $220,000 budget, ensuring efficient resource allocation and timely fund allocation, while handling communication about administration details and updates with team of vendors providing 24/7 care with the.
• Reduced late payments by $12,000 monthly through coaching the team on creating invoices and setting up a compensation schedule with a financial management system approved by Westside Regional Center.
• Recruited and expanded team of caretakers by 75% through recruitment programming in university organizations and across social media platforms, resulting in efficient and reliable care for the client.
• Organized and executed multiple successful client excursions each year, resulting in increased client satisfaction.
• Collected observational data on brain function of the program client and revised program accordingly each quarter alongside CEO, resulting in an increase in client engagement in activities and program effectiveness.

Oxnard, California, United States

• Conducted daily operational duties for rental process such as attending to customers and selling protection coverage products
• Facilitated 20+ customer service calls daily to ensure a smooth rental experience and attend to customer needs
• Organized and coordinated vehicle inventory with other branches to meet market demand needs
• Managed the team of three detailers to ensure quality of rental cars exceeds cleanliness requirements for 30+ reservations
• Operated CARS 2.0 computer/mobile program to conduct sales and stay in touch with customers
• Analyzed financial and customer service key performance indicators daily

Oxnard, California, United States

• Completed Roadmap internship training over the course of 8 weeks covering several aspects of business operations and terminology
• Facilitated rental process for outgoing and incoming customers from start to finish while selling optional supplemental protection products and ensuring high quality service
• Handled 20+ customer service calls daily to ensure a smooth rental experience and attend to customer needs
• Visited local branches, bodyshops, and dealerships to promote good relations among all business stakeholders
• Familiarized new software CARS 2.0 computer/mobile program to conduct sales from both behind the counter and on portable tablets to improve customer convenience
• Participated in daily meetings discussing financial and customer service key performance

• Assisted with timely completion of duties and projects
• Provided mentorship and professionalism to admin coordinator team
• Lead weekly team meetings with office manager
• Collaborated with programmers for marketing updates
• Oversaw ideas and content for social media on Instagram and Facebook
• Managed content and editing for monthly newsletter

Santa Barbara, California, United States

• Facilitated the front desk check outs of equipment, programs, and library books several times daily
• Hosted quarterly center events with a team for students to study and connect
• Created quarterly passive program presentations through Canva
• Organized finances and documents for the department
• Created department newsletters on a monthly basis

• Selected from a pool of thousands of candidates to work closely with leaders of RippleMatch’s Leadership Team
• Leveraged various growth strategies and tools including social media, email marketing, presentations, and peer and faculty member networking to grow the user base and awareness on campus
• Strategically assessed growth and performance metrics to improve, change and/or help design new growth strategies

• Participated in weekly meetings with the Peace Corps University Recruiter and attended monthly roundtable meetings with a nationwide community of Campus Ambassadors and Peace Corps Recruiters.
• Moderated social media marketing discussions with colleagues.
• Led introductory presentations in lectures to provide information about the Peace Corps.
• Created virtual event ideas and flyers to engage university students in Peace Corps opportunity workshops.

• Gained integral knowledge covering various roles within a modern tech company such as Marketing, Sales, Customer Success, Consulting, and Product management through weekly sessions with Box speakers
• Managed projects alongside a team of fellows to create social media marketing examples tailored for different internet applications
• Attended weekly meetings with a Box mentor to discuss lessons from each BBF session, personal growth, and career development

Somis, California

• Packaged and prepared shipments
• Transported deliveries on a regular basis
• Assisted with phone calls, emails, and various messages
• Constructed data tables and excel documents
• Compiled spreadsheets organizing company's invoices and monetary analytical data

Bachelor'S Degree, Sociology & Psychological And Brain Sciences, Psychology, Sociology, & Business, Dean'S Honors | Gpa: 3.7

Activities and Societies: Gamma Phi Beta (Community Outreach Committee), Hermanas Unidas (Member), Sociology Association (Marketing.

High School Diploma, 4.2

Activities and Societies: The Queen's Courier Yearbook (Photographer, Reporter, Editor), Regent Ambassadors (School Tour Manager, Event.