Carmen Tejeda

Carmen Tejeda Email and Phone Number

Help Desk Technician @ Homegoods
bicester, oxfordshire, united kingdom
Carmen Tejeda's Location
Youngstown, Ohio, United States, United States
About Carmen Tejeda

An experienced IT Professional with 2+ years of IT experience and 5+ years of customer service and client relations experience looking to break into software engineering. I possess extensive training in troubleshooting desktops, laptops, printers, and peripherals. I am able to convey complex technical information in a language users can understand as well as deploy images and software following all company standards. As well as being adept at executing service level agreements (SLA) in a timely manner.

Carmen Tejeda's Current Company Details
Homegoods

Homegoods

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Help Desk Technician
bicester, oxfordshire, united kingdom
Website:
homegoods.co.uk
Employees:
542
Carmen Tejeda Work Experience Details
  • Homegoods
    Warehouse Associate
    Homegoods Nov 2023 - Present
    Lordstown, Ohio, United States
    View
  • Retail Technology Group
    Help Desk Analyst
    Retail Technology Group Oct 2022 - Oct 2023
    Remote
    ● Resolved an average of 20 tickets a day as well as being available to receive incoming calls from customers 80% of my shift.● Utilized NetSuite to manage old and/or create new case records for all customer interactions.● Responsible for initial evaluation, categorization, and triage of new and old tickets for large retail companies such as Arby’s, Miller’s Ale House, Bass Pro, and many more within the SLA of 5 – 7 minutes or less.● Provided service desk support via telephone and email to managers of the company.
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  • Union Home Mortgage Corp.
    Service Desk Specialist
    Union Home Mortgage Corp. Feb 2022 - May 2022
    Remote
    ● Worked remotely as an internal Help Desk Associate to either resolve issues or escalate tickets/calls to SME’s.● Created tickets to notate troubleshooting steps, including replicating issues that led to resolution.● Guided partners to resolution when issue was user error.● Guided partners to accessing VPN, creating rules in Outlook, and connecting to office printers.
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  • The University Of Akron
    Help Desk Associate
    The University Of Akron Jun 2021 - Oct 2021
    Akron, Ohio, United States
    ● Internship consisted of troubleshooting laptops and desktops for personal computers as well as university computers.● Order and replace damaged or outdated hardware; reimage devices.● Assist customers via phone, email, tickets, as well as people that walked into the computer center
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Carmen Tejeda Education Details

Frequently Asked Questions about Carmen Tejeda

What company does Carmen Tejeda work for?

Carmen Tejeda works for Homegoods

What is Carmen Tejeda's role at the current company?

Carmen Tejeda's current role is Help Desk Technician.

What schools did Carmen Tejeda attend?

Carmen Tejeda attended Per Scholas, The University Of Akron.

Who are Carmen Tejeda's colleagues?

Carmen Tejeda's colleagues are Kaeli Harris, Sean Plouffe, Tabitha Barresi, Kirsten Lawniczak, Kayla Harvin, Marqurette Mcnealy, Jennifer Hagedorn.

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