Carmenluisa Cabello Email & Phone Number

California, United States

United States

Boca Raton, Florida, United States

Responsible for end-to-end deployment of carrier-neutral private networks and ongoing management of Connected Venues key partners and customers

Weston, Florida, United States

Established Standard Operating Procedures to optimize project lead time. Oversaw the project scope of work and engineering to guarantee the city's building department requirements compliance. Coordinated permit requirements between the homeowners, contractors, cities, and homeowners associations. Managed the communications between the project stakeholders: customers, contractors, technicians, and sales reps. Post-sale and customer service.

Santiago, Santiago Metropolitan, Chile

Prepared business cases and procurement documentation (RFP|RFQ) for new software solutions to automate processes and simplify network operations. Led projects throughout its lifecycle, including APIs to connect external software solutions with in-house platforms. Presented ideas and new solutions to various audiences, including senior management. Prioritized the demand of the internal software applications developers to optimize time and resources.

Caracas, Venezuela

Coordinated the deployment of a Fault Management Automated System based on automation and data analytics (ASTRO) in Telefonica’s LATAM OBs. Managed requests and demands from the different OBs and coordinated their implementation in the ASTRO system. Ensured procedures compliance by conducting follow-up meetings with team members, stakeholders, and OEM. Collaborated with the OEM and O&M teams to develop technical specifications to standardize the RAN automated fault management procedures within the different OBs. Interacted and communicated collaboratively with cross-functional and multi-cultural teams at all levels of the organization.

Venezuela

Supervised the Network Operations SLAs and OLAs compliance through periodical reporting. Tracked and analyzed KPIs to optimize operational processes and promote actionable goals to improve NOC’s and O&M’s response time and network availability. Prepared high-profile presentations for the executive management. Network Operations Center liaison to quality management.

Caracas, Venezuela

Provided lead technical guidance to the NOC team to correct problems encountered in the Radio Access Network availability and quality. Developed troubleshooting, incidents, and trouble ticket management standard of procedure. Designed strategies to automate troubleshooting and enhance response time and resources. Supervised the RAN team SLAs and OLAs and implemented work efficiencies through process improvement techniques.

Caracas, Venezuela

Monitored and troubleshoot RAN availability issues (2G|3G|4G) for the different OEMs in Telefonica’s network. Proactively detected and assigned potential network problems to tier 2 and O&M teams. Tracked and analyzed Radio Access Network Performance KPIs to further troubleshoot and assign them to the resolution team.