Carmen Mattson Email and Phone Number
Carmen Mattson work email
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Carmen Mattson personal email
I am a results-oriented individual and an innovative professional with proven skills in customer service, issue resolution, analysis, coaching and leadership. I am committed to building long term relationships with co-workers, as well as external partners. I thrive in changing, fast paced environments and rise readily to new challenges with enthusiasm and results.
Manulife
View- Website:
- manulife.com
- Employees:
- 25873
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Client Relationship ManagerManulife Jul 2018 - PresentWaterloo, OntarioCreate and nurture long-term relationships with customers. Resolve any issues that arise to ensure customers are satisfied with our services.Responsibilities include but not limited to;• Build relationships with key employees among customers• Create plans to address clients’ business needs• Advise clients on creating profitable processes• Schedule regular meetings with customers to ensure they are satisfied• Act as point of contact for complaints and escalate issues as appropriate• Help sales team up-sell or cross-sell services and products• Ensure both the company and clients adhere to contract terms• Study competition to find new ways to retain customers• Set sales and revenue targets and work diligently to meet them• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
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Implementation Consultant, Group Retirement Solutions Client RelationsManulife Mar 2017 - Jul 2018Kitchener, Canada Area
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Transition Manager, Grs Client RetentionManulife Jul 2015 - Mar 2017Waterloo, Ontario• Represent the client retention team in various stakeholder meetings• Demonstrate knowledge of systems and processes to effectively influence Project Team• Lead and engage in internal process improvement initiatives• Contribute retention process through pre-transition to retain business• Contribute to conversion related process development• Collaborate on the end to end analysis of retirement plans• Participate in proposal and finalist preparation for retirement plans at market• Facilitator that drives important discussions; a leader of key decisions and commitments• Take accountability and ownership for the timely investigation and resolution of client issues• Identify product and process gaps that must be addressed
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Business ConsultantManulife Bank Of Canada Feb 2015 - Sep 2015Waterloo, Ontario- Work with Bank departments to develop detailed solutions based on strategy to assist in moving the organization forward- Represent business needs and direction through the early stages of project assessment- Provide support to management in addressing complex business issues, assessing risks, presenting recommendation and implementing solutions- Provide ongoing relationship management across Bank departments -
Implementation ManagerManulife Jun 2012 - Feb 2015Waterloo, Ontario- Responsible for the implementation of pension business in our large market sector. Consult with clients to identify key requirements, defined project scope, developed project plan and schedule.- Provided leadership to internal teams on projects and operation to ensure deliverables and client expectations are met. - Sustained or elevated customer satisfaction level through assessment, analysis and continual improvement initiatives with exceeding expectation results.
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Supervisor, Grs Client RelationsManulife Financial Sep 2009 - Jun 2012Kitchener, Canada Area- Responsible for the direction and development of each individual within my team of 14 CSR’s; including providing performance reviews, training sessions and guidance on Manulife’s policies and procedures.- Established productive working relationships with key business partners by working cooperatively with all areas of the business (Operations, IS, Product, Marketing, Finance, Taxation)- Managed and solidified relationships during service escalations with our clients and Group Field Office in order to reach optimal resolutions.
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Senior Client Relations AdministratorManulife Financial Jun 2000 - Sep 2009Kitchener, Canada Area- In-depth knowledge and understanding of products, system, processes and practices of the growing pension business- Mange change within the call center department as a coach and motivator-Identify trends and patterns related to client issues and work systems and to initiate improvement.
Carmen Mattson Skills
Carmen Mattson Education Details
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Art History, Criticism And Conservation
Frequently Asked Questions about Carmen Mattson
What company does Carmen Mattson work for?
Carmen Mattson works for Manulife
What is Carmen Mattson's role at the current company?
Carmen Mattson's current role is Client Relationship Manager at Manulife.
What is Carmen Mattson's email address?
Carmen Mattson's email address is ca****@****ife.com
What schools did Carmen Mattson attend?
Carmen Mattson attended Western University.
What skills is Carmen Mattson known for?
Carmen Mattson has skills like Leadership, Requirements Analysis, Pensions, Business Relationship Management, Insurance, Relationship Management, Team Leadership, Process Improvement, Financial Services, Risk Management, Business Process, Customer Service.
Who are Carmen Mattson's colleagues?
Carmen Mattson's colleagues are Leung Carrie, Marie Detabali, Erica Noh, Jerry-Lyn Brown, Claudia Porras, Cam Duffy, Madeline Lu.
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