Carmen Osio Email & Phone Number

Estados Unidos

Caracas, Federal District, Venezuela

In this position, one of the main responsibilities was to provide excellent customer service. In addition, coordinating and supervising the tasks of the reception team, making sales through the system operates, daily cash closing, invoices, logistics control and attend to requests and complaints from customers.

Maracay, Aragua State, Venezuela

My responsibilities focused on customer service, making flight reservations over the phone, resolving customer issues and responding to inquiries about flight schedules and cancellations, handling customer complaints in a polite and professional manner. In addition, I ensured that all customers had the proper documentation and identification to book a flight. I handled inbound and outbound calls, emails and chats for the Call Center Department. I used the Kiu system to make flight reservations, access customer information, and communicate with customers.

Licenciatura, Idiomas Modernos Mención Empresarial

Asistente Virtual, Customer Service Management

Despachador De Vuelo, Aeronautics/Aviation/Aerospace Science And Technology, General

Tripulante De Cabina, Aeronautics/Aviation/Aerospace Science And Technology, General