Carmen Ramage Email & Phone Number

Over 25 years of technical and managerial experience in Information Technology. Held managerial roles with increasing responsibility, finding solutions to complex problems, software selection, implementation and support, Help desk Administration, Centralized Purchasing, Corporate Contracts administration, software compliance, security policies and procedures, documentation and training. I have also been responsible for managing departmental budgets, forecasting and reconciling.Responsible for day to day operations of IT Support Department, Liaison between divisions of businesses, Executives, their IT teams and Corporate IT. Spearheaded and managed most IT and Cyber related projects and initiatives company wide, for international and stateside businesses.Project ManagementIdentify areas of opportunity to implement technology to improve efficiency, security or stability Determine need, justification, cost analysis, ROI, submit to Executives for approval Implement projects on time, within budget and scopeFacilitate, assign and coordinate project tasks, resources, test plans, schedules between businesses and other departmentsServe as liaison between businesses, technology and support teams for large projectsProvide documentation, training or tutorials on procedural changes or new applicationsTranslate strategy and objectives into manageable, step-by-step action plans for teamsManage relationships with key business leaders, vendors and service providersHire, train, mentor, motivate and develop team membersCentralized PurchasingManaged all purchasing standards, large software contracts, Microsoft, Adobe etc. Represented company during software audits, produced evidence of complianceIT SecurityDeveloped and maintained IT SOP Manual & Security Policies and ProceduresMass communications to all companies and employees for wide-spread issuesParticipated in IT AuditsCoordinated development of Cyber Awareness Online Training

Managed day to day operations of composition department for local newspaper. Meeting multiple priorities and deadlines on a daily basis. Managed staff of 26 personnel.

Project Management, Certificate Of Completion - Exam Pending

Certificate Of Completion, Cyber Incident Response

Certificate Of Completion - Rapid Application Development, Software Development

Cyber Threat Intelligence

Computer Programming