Primary focus is the revival of the historic Renault Winery Resort (55 rooms) by creating processes that are focused on our culture of driving revenue, controlling costs, and pushing guest service. Those practices are now being implemented and streamlined to Kent Island Resort (24 rooms) and LBI National Golf & Resort (31 rooms.) Opening team for LBI National Golf & Resort with primary focus on IT integrations for property and hotel opening. Conduct weekly culture meetings with team members to drive success. Reporting to the General Manager and Owner my responsibilities are not limited to the following:• Hotel Operations (All aspects of hotel: revenue strategy, cost control, operations, streamlined SOPS)• Facilities Operations (Repair and maintenance, inspections, testing, city and state compliance, vendors)• IT Leader (Implemented a new PMS and POS, integration management, liaison for vendors, security)• Property Cleanliness (Implemented an EVS Department and cross trained with Housekeeping)• Food & Beverage (Banquet Support, Culinary Support, Front of House Support and oversight)

Continue to streamline best practices of Caesars Entertainment to coincide with the opening of the Harrah’s Resort Waterfront Conference Center. 100,000 sq. feet of convention space built to attract mid week business. Hotel consists of 2,589 hotel rooms and suites spanning over 5 towers. Built a new team to handle the demand of the conference center. Worked with unions and HR to elevate employee service standards. Renewed focus on customer service, performance management and revenue generation setting goals and YOY increases. Oversee citywide Group Reservations, Front Office, VIP Services and Front Service areas. 1 Direct Report, 12 Supervisors, 60 Front Desk Staff, 27 Bell Staff and 120 Front Services team members.

PROPERTY DESCRIPTIONS:Bally's Atlantic City:Consisting of 1,241 hotel rooms/suites encompassed into 3 hotel towers. Considered the value property for Caesars Entertainment's Atlantic City Region. Caesars Atlantic City:Considered the Flag Ship property for the Atlantic City Region Caesars consists of 1,141 rooms in 3 hotel towers.ROLE RESPONSIBILITY:Responsible for the overall recruiting and development of the Front Office and VIP Services. While maintaining the improvement made at Caesars Atlantic City I was asked to streamline Bally's and Caesars Front Office's. Worked with Bally's to streamline processes and implemented many procedural changes, reporting and structure that aligned with Caesars Atlantic City. While identifying poor performance, and result drivers we implemented a structured training program to improve the on boarding process. Once policies were aligned worked with HR and Department Supervisors to begin cross training supervisors to become Dual Property. With Dual Property leadership in place we continued to streamline efficiency between the "boardwalk pod" properties. Flexing of schedule was possible to allow for additional coverage and staff support on high volume days allowing for Leadership to focus on SOP adherence and service standards.2015 CHAIRMAN'S AWARD WINNER Winner in the Category or Rigor "Makes outstanding contributions to the company through disciplined analysis, by finding lessons in every outcome, and driving extraordinary experiences for guests and team members." One winner at each property is selected yearly for this goal in which is geared towards management.2015 Role Model Rating

Responsible for the overall recruiting and development of the Front Office. Caesars Atlantic City is the Flag Ship property for Caesars Entertainment in the Atlantic City region. Consisting of 3 hotel towers, 1,141 hotel rooms and located in the center of Atlantic City. Maintaining a 5 year running AAA 4 Diamond status for hotel quality and service. ACHIEVEMENTS IN ROLE:- 87% YOY growth in over the desk Up Sell Revenue Increased RevPOR by $1.02- Identified Ocean View rooms to be made available for up sell over the desk and website- Top 5 In Enterprise for over the desk capture rates for Email and Country Code (Database objectives)- 2014 Above Company-wide Friendly/Helpful Scores and Overall Service (except Q2) - 2014 Quarter 3 and 4: Top 10 Front Office in enterprise (36 properties in Enterprise)- 2014 Yielded a 4.94% YOY improvement for Front Desk Friendly/Helpful (Goal: 3%)- Successful Tier to Tower initiative driving scores to our best clientele- Implemented Training Program & Training Manual for successful new professional entry- Implemented Concierge without adding cost- Implemented Reporting for PBX to measure abandonment rate, adherence, and wait times.- Streamlined Front Desk / Concierge / VIP Services cross training and development- 2nd Highest Shift in improvement in Enterprise for EOS (Employee Opinion Survey)- Implemented a "no hard blocking" initiative to speed up transaction time, reduce time waste and improve customer experience.- Implemented Friendly/Helpful by Agent Reporting to hold staff directly accountable for poor performance and rewarded staff for high performance with correlation to Department success.

Teach the fall semester class Hotel Operations which covers at length Front Office Operations, Night Audit, Customer Service and Front Service Areas. Often highlight my own personal experience in the industry while teaching the class and bring relevant up to date scenario's to a class room setting.

Opening team for a $2.4 billion dollar Resort in Atlantic City. Consisting of 6.4 million square feet and built on the premise of catering to leisure and convention business in the Northeast. Wrote and implemented SOP’s for opening team to follow. Responsible for training opening team members and management on LMS 7.1 and various software tools. Working closely with various departments to refine SOP's and improve operations to make a seamless guest experience as well as cultivating a healthy fun work environment.

Reported directly to the Director of Hotel Operations and oversaw Front Office, Front Services, Health Club, Valet, Box Office, and assisted with Marina Operations. Administrative functions included budgeting, inventory/purchasing, forecasting, and maximizing Revenue through various avenues. Oversaw the implementation of LMS 7.1, and trained staff accordingly. Assisted in coordinating the renovations of all 728 hotel rooms and suites by projected goal deadlines. Coaching and guidance of new Front Office Team, filled various Managerial and Administrative needs as necessary for the Director of Hotel Operations.

OVERSAWWas acting Front Office Manager since Spring of 2008. Oversaw Front Desk, and Front Services on a daily basis. When needed managed Housekeeping, Health Club, and Retail areas by assisting in running the daily operation by managing the daily operation as well as making sure procedures and controls were followed.RESPONSIBILITIESKnowledgeable in Casino/Hotel Services and Marketing areas of a Casino Resort. Responsibilities in my role included forecasting a $24 million plus rooms revenue budget, and a $800,000 plus payroll budget. Forecasted room occupancy weekly, and monthly and worked with Casino/Hotel Services with yielding rates to maximize revenue based on projected occupancy. Tracked occupancy to get better consistency to budget labor costs and managed demand accordingly. Worked with vendors needs and company goals to maintain a healthy profitable relationship. Additional responsibilities included inventory, purchasing, staffing, training, and creating and implementing policies and procedures. Resolved customer relation’s issues by phone, email and letter. EXPERIENCEOversaw hotel implementation of a new lodging management system, room key system and hotel renovations. Worked with local unions with various policies and labor disputes. Created and Maintained several complex excel worksheets to provide various statistics regarding room revenue, pick up, and snap shots and/or comparisons.Reported directly to the Director/VP of Hotel Operations and fill various needs when business demands.AWARDS2009 Superior Leadership Award - Nominated by Operations ManagerTRAININGDuring my time at Trump Plaza I consistently looked to improve my self and signed up for many classes on my own time. Some of which include the following:- Leadership Classes- Risk Management Classes- Advanced Microsoft Excel 2007 Training- Customer Service Improvement Classes- Servant Leadership

RESPONSIBILITIESInternship for my Business Science degree I shadowed the Casino/Hotel Service Supervisor and learned the inner workings of the casino reservations side in the aspects of working with wholesalers, phone drops, marketing tools to attract cash revenue, casino promotions, suite assignment, limo reports and monitoring of call center.