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Carmen Van Den Borne Email & Phone Number

Lead Customer Experience and Complaints at ING
Location: The Randstad, Netherlands, Netherlands 10 work roles 1 school
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Current company
ING
Role
Lead Customer Experience and Complaints
Location
The Randstad, Netherlands, Netherlands
Company size

Who is Carmen Van Den Borne? Overview

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Quick answer

Carmen Van Den Borne is listed as Lead Customer Experience and Complaints at ING, a company with 69267 employees, based in The Randstad, Netherlands, Netherlands. AeroLeads shows a matched LinkedIn profile for Carmen Van Den Borne.

Carmen Van Den Borne previously worked as Lead Customer Experience & Complaints at Ing and CX Principal Affluent Clients at Abn Amro Bank N.V.. Carmen Van Den Borne holds Msc, Industrial Engineering - Innovation Management from Delft University Of Technology.

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Email format at ING

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ING

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Profile bio

About Carmen Van Den Borne

I am an energetic, creative person with a passion for innovations and a strong drive for results. My purpose in life is to create meaningful connections and experiences that resonate.My professional ambition is to lead the strategic creation of ‘new big things’ that will delight customers by bringing together and working with different people, departments and delivering that common goal.Specialties: CX, Growth Marketing, Behavioural Design, Project Management, Design Thinking, Product Development, Business Analysis, Customer lifecycle valueI’m interested in your story and always open to communication, so don’t hesitate to contact me!Carmen

Current workplace

Carmen Van Den Borne's current company

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ING
Ing
Lead Customer Experience and Complaints
Amsterdam, NH, NL
Website
Employees
69267
AeroLeads page
10 roles

Carmen Van Den Borne work experience

A career timeline built from the work history available for this profile.

Lead Customer Experience And Complaints

Ing

Amsterdam, NH, NL

Lead Customer Experience & Complaints

Current
Ing
Jun 2024 - Present

Cx Principal Affluent Clients

Responsible for optimizing key journeys and developing propositions for affluent clients at ABN AMRO.

Sep 2022 - Jun 2024

Product Owner Entrepreneurial Dream Team

Responsible for testing and development of new propositions beyond daily banking for entrepreneurs.

May 2021 - Sep 2022

Marketing Strategy Consultant

Amsterdam Area, Netherlands

Responsible for new proposition development and optimizing customer journeys of private banking clients.

May 2018 - May 2021

Regional Market Manager Building Supply We

Amsterdam Area, Netherlands

Responsible for the local translation of the global marketing strategy in W-Europe.My main achievements are:· Succeeded to embed the global market strategy in all countries · Carried out various market and customer analysis that led to key insights, which formed thebase for the operational marketing plans in the countries.· Harmonized and improved market.

Aug 2014 - May 2018

Head Of Product Marketing & Communication

Amsterdam Area, Netherlands

  • Responsible for the strategic marketing communication and product management activities of the Skiffy Brand which is part of Essentra Components. The main challenge is creating and translating strategic vision into.
  • Succeeded to develop a comprehensive long term product strategy and roadmap
  • Increased the active customer lifetime value… Show more Responsible for the strategic marketing communication and product management activities of the Skiffy Brand which is part of Essentra Components. The main.
  • Increased the active customer lifetime value
  • Initiated complex cross-functional projects and introduced customer focused marketing planning and execution
  • Successfully managed and motivated a team of 4 marketing professionals to exceed company objectives Show less
May 2012 - Aug 2014

Sr. Marketeer Safety, Security And Protection Benelux

3M
  • Sr. Marketer for 3M Commercial Graphics for the Benelux region.My tasks and responsibilities include: developing, coordinating and executing, customized BTL marketing plans. The main challenge is to increase product.
  • Launching several loyalty programs and marketing campaigns which have been replicated throughout Europe
  • Worked with the sales force to identify areas of unrealized… Show more Sr. Marketer for 3M Commercial Graphics for the Benelux region.My tasks and responsibilities include: developing, coordinating and executing.
  • Worked with the sales force to identify areas of unrealized sales potential in core market
  • Repositioned product range and developed competitive sales and communication tools to increase market penetration
  • Recognized for an innovative and effective approach to marketing (and identified as high potential) Show less
Jan 2010 - May 2012

Marketeer Display & Graphics

3M

Marketer for 3M Commercial Graphics for the Benelux region.3M is a global, diversified technology company serving customers and communities with innovative products and services. During this period I was responsible for all marketing activities for 3M commercial graphic products.

Jun 2008 - Jan 2010

Business Consultant

  • Accenture is a global management consulting, technology services and outsourcing company. As a business consultant I carried out different project management roles in a wide range of industries:
  • Sales force effectiveness study for global marketing department, Solvay Pharmaceuticals, Weesp.
  • HRM business analysis as a preparation for ERP implementation, UMCU (University Hospital Utrecht)
  • Project Management of business process redesign for internet check-in, KLM Air France… Show more Accenture is a global management consulting, technology services and outsourcing company. As a business consultant I.
  • Project Management of business process redesign for internet check-in, KLM Air France, Schiphol-Rijk.
  • Technology Research, Traffic Measurement System for Pearle Europe. Show less
Feb 2005 - Jun 2008
Team & coworkers

Colleagues at ING

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1 education record

Carmen Van Den Borne education

FAQ

Frequently asked questions about Carmen Van Den Borne

Quick answers generated from the profile data available on this page.

What company does Carmen Van Den Borne work for?

Carmen Van Den Borne works for ING.

What is Carmen Van Den Borne's role at ING?

Carmen Van Den Borne is listed as Lead Customer Experience and Complaints at ING.

Where is Carmen Van Den Borne based?

Carmen Van Den Borne is based in The Randstad, Netherlands, Netherlands while working with ING.

What companies has Carmen Van Den Borne worked for?

Carmen Van Den Borne has worked for Ing, Abn Amro Bank N.V., Abn Amro Meespierson, Tesa Se, and Essentra Components.

Who are Carmen Van Den Borne's colleagues at ING?

Carmen Van Den Borne's colleagues at ING include Ola Stanek, Maria Holowinska, Heleen Makkinga, Marc Pluym, and Stéphane Fonka Djilo.

How can I contact Carmen Van Den Borne?

You can use AeroLeads to view verified contact signals for Carmen Van Den Borne at ING, including work email, phone, and LinkedIn data when available.

What schools did Carmen Van Den Borne attend?

Carmen Van Den Borne holds Msc, Industrial Engineering - Innovation Management from Delft University Of Technology.

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