Carmen Yu Email & Phone Number

Kingston, Ontario

• Job Duties:
• Accurately document vendor and customer invoices (Accounts Receivables & Accounts Payables)
• Schedule freight and shipping to ensure orders are being delivered (Logistics)
• Ensure that inventory is up-to-date and accurately reflected in the system (Inventory Management)
• Source items/equipment at a reasonable price and time to meet customer needs and specifications
• Process and fulfill customer purchase orders and requests (Support & CRM)

Toronto, Ontario

• Job Duties:
• Representative in McDonald's McCafe Speciality Trailer program
• Representative in Liberte's Greek Yogurt Trailer program
• Create brand/product awareness and provide excellent customer service
• Engage in consumer interactions while maintaining a high level of customer satisfaction

Kingston, Ontario

• Job Duties:
• Meeting individual sales targets and service standards
• Perform exceptional customer service and enhance customer experience and loyalty
• Address customer concerns in a timely, accurate and professional matter
• Receive, process and maintain sales records, cash, checks and charge/credit payments
• Operate the OneSource (FastAct and OneView) and POS+ systems

Toronto, Ontario

• Job Duties:
• Meeting individual sales targets and service standards
• Perform exceptional customer service and enhance customer experience and loyalty
• Address customer concerns in a timely, accurate and professional matter
• Receive, process and maintain sales records, cash, checks and charge/credit payments
• Operate the OneSource (FastAct and OneView) and POS+ systems

Toronto, Ontario

• Job Duties:
• Team Lead for Royal Tiger Towels at Taste of Asia (June 2017)
• Team Lead for Aveeno at Maple Diversity’s Chinese New Year Fest (January 2016 & 2017)
• Team Lead for Aveeno mall activation (October 2015 & 2016)
• Team Lead for Aveeno & Neutrogena at Taste of Asia (June 2015)
• Team Lead for Acuvue Define Contact Lenses’ mall activation (June 2015)

Toronto, Ontario

• Job Duties:
• Representative in RBC’s Avion Holiday Boutique (November 2016 – December 2016)
• Provide an exceptional gift-wrap, coat/parcel check, café and lounge experience for guests
• Create a stress-free environment for Avioners to enjoy during the holiday season
• Enhance and exceed customer experiences and expectations
• Create brand/product awareness through excellent customer service

Toronto, Ontario

• Job Duties:
• Sales & Promotional Representative in P&G’s Beauty Program (April 2015)
• Sales & Promotional Representative in Dove’s Hair Care Program (April 2015)
• Sales & Promotional Representative in P&G’s Hair Care Program (March 2015)
• Experiential Marketing Representative in Chat-r Chinese New Year Promotion (February 2015)
• Demonstrate product knowledge and create brand/product awareness

Toronto, Ontario

• Job Duties:
• Representative in RBC’s Avion Holiday Boutique (November 2014 – December 2014)
• Representative in Kellog’s Nutri-Grain Soft Bakes “Try It Hot or Not” Promotion (October 2014)
• Enhance and exceed customer experiences and expectations
• Build and maintain customer-business relationships
• Create brand/product awareness and provided excellent customer service

Toronto, Ontario

• Job Duties:
• Street Team Representative in downtown Toronto
• Initiate consumer interactions and create brand awareness
• Distribute promotional materials and brand information
• Create a friendly and welcoming environment for passing consumers
• Collect consumer sign-ups for the company’s cleaning services

Toronto, Ontario

• Job Duties:
• Educate elderly students on basic computer skills, such as MS Office, the Internet, etc
• Organize and execute company events while meeting strict deadlines
• Design and advertise several computer campaigns to the community
• Responsible for multi-tasking between several office duties and end of day closing
• Assist the manger with evaluations for possible future improvements

Bachelor Of Commerce (B.Com), Human Resource Management

Education record