Managed, organized, trained and supported an office of over 120 sales agents and 9 staff members, currently the number one office in the company, a position that has been achieved and maintained for many years. Managed all aspects of recruiting and retaining agents. Main objective was to help agents increase productivity within their own independent careers resulting in growth for the business as a whole.Managed local business level marketing campaign to increase brand awareness and to ensure recruitment of top level candidates.Ensured compliance with corporate head office by implementing, reinforcing, suggesting and streamlining company-wide policies and procedures locally.Researched and taught new programs and software to keep up with the fast paced evolution of technology.Taught agents organizational and technical skills in a class or one-on-one environment.Created a successful retention program which encompassed a multitude of smaller programs aimed at increasing the quality of our workforce while promoting BHGRE as the premier employer for our industry. Implemented “Backagent” a comprehensive intranet and workflow solution program adapted by the company.Organized and facilitated weekly office meeting which included IT support issues, scheduling the agenda, industry updates, Q&A and follow up on actions from all attendees.Wrote, organized and maintained training manuals both within the company systems and externally through cloud based applications.Proactively implemented a change management program locally as the company switched franchises.Headed the annual fundraising event for The Sunshine Kids, tripling the amount raised in the years I organized the event.Continued with several of the responsibilities in my previous position.

Implemented the offices recruiting marketing strategy and constantly maintained the associated databases for real time data reports.Administered on-boarding and exit process of agents, including paperwork and database management.Managed and administered day to day scheduling.Organized and maintained office files and training manuals.Oversaw rosters and data programs for the office.Ran reports and prepared statistical data for corporate office.Implemented and organized office magazine and newspaper advertising.Assisted other staff members with both clerical & technical duties.Liaised with other offices to leverage best business practices.Volunteered for many of the companies various charity events.

Agent business doubled in 3 years.Organized database and reporting systemsImplemented a streamlined programs to manage past, current and future business clients.Improved and modernized marketing strategies.Obtained real estate license in order to assist with increased work volume while maintaining legal integrity.Efficiently prioritized and managed normal day to day administrative tasks.Prepared marketing materials for agent/clients and hosted marketing events.Ran reports and statistical data.Booked travel, organized agenda and controlled bookkeeping (personal & professional)

Worked for the SVP of Human Resources at their European HeadquartersConducted business in both Dutch and EnglishScheduled and coordinated meeting, interviews, events and conference calls.Provided information by answering questions and requests, completed tasks to ensure deadlines were met .Arranged all business travel and accommodation.Processed employee expense reports and tracked reimbursements, ran required reports and queries.Assisted with daily correspondence, prepared, edited and formatted all types of presentations.Handled sensitive information with integrity.Assisted/coordinated between departments resolving day-to-day administrative issues.Supported and promoted executive policies developed by the department.

Owned & Operated Cake Decoration BusinessDesigned, created, marketed and sold cakes for all occasions. Sole operator of small business with all the responsibilities needed to maintain and run a successful business for 8 years.

Cook