Patrick C. Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

• Executed end-to-end support ticket processes, from intake to production deployment, leveraging Confluence documentation and JSON configuration in staging, with targeted troubleshooting in Athena SQL to resolve client-specific issues.• Integrated and managed customer data by maintaining files in S3 and enabling exports to BigQuery, enhancing data accessibility and supporting clients’ analytical capabilities.• Developed custom API integrations and data scraping solutions to meet specific client needs, facilitating real-time data access and improving overall data handling efficiency.• Regularly updated Confluence documentation and HubSpot knowledge base articles to reflect the latest product enhancements and support protocols, improving resource accessibility for both clients and internal teams.• Coordinated production pushes, collaborating with engineering teams through Jira and sprint calls as needed, and delivering comprehensive QA reports to clients to confirm deployment accuracy and success.• Optimized support workflows to reduce response times, anticipate client needs, and ensure a high level of customer satisfaction through proactive, personalized support.

New York, Ny, Us

• Maintained and directed product catalogs and rate cards across digital web and video, print, social, podcast and other Bloomberg platforms, ensuring up-to-date single source information for ad catalog asset monetization.• Engaged in collaborative efforts cross-functionally with sales, business intelligence, campaign management and others to package and price deals, as well as obtain approvals, resulting in satisfying client needs and optimized yield.• Employed SQL along with Datorama and Tableau for creating advanced analytics dashboards, increasing data-driven decision-making efficiency by 30%.• Established prolific partnerships with internal/external campaign stakeholders for Luxury and other markets.• Created plans with other sales leaders regarding generative learning tools to expedite sales funnel process.

Mountain View, Ca, Us

• Led external publishers to drive programmatic revenue and optimize yield with 25% increase within $200M+ book.• Delivered programmatic expertise cross-functionally across Google on implementation & strategy.• Leveraged data-driven insights to optimize sales for Google ad products internally saving colleagues 2+ hours weekly.• Mentored a Digital Marketing Apprentice leading to their full time employment within Google’s Marketing group.• Fostered diversity, equity, and inclusion through leadership roles in three internal DEI & LGBTQ+ groups.

New York, Us

• Identified and capitalized on growth opportunities, leading to a 50% year-over-year increase in programmatic profits.• Oversaw relationships with 50+ external programmatic partners across Viacom, CBS & PlutoTV.• Developed and administered holistic, live dashboards, using SQL & APIs for internal & external stakeholders.• Fostered data-driven growth & pacing in 3,000+ digital programmatic campaigns in FreeWheel & Google Ad Manager• Provided cross-functional analysis and support for sales, pricing, accounting, operations, legal and intelligence teams• Oversaw LGBT groups internally executing 12+ initiatives including GLAAD and the ACLU on synergies.

Amherst, Massachusetts, Us

As the Honors Peer Advising Coordinator, I co-led the Peer Advising Program within the Bloom Honors Advising Center at Commonwealth Honors College with one other student leader. Some of my responsibilities included directing weekly meetings, staff scheduling, and office delegation for a team of thirteen student leaders.I also assisted in the development of Peer Advising Practicum curriculum and associated hiring procedures. I was able to isolate logistic issues relating to the dissemination of organizational communication among the student population, as well as research and design solutions in regards to office efficiency, focusing on the conservation of scarce resources.

Boston, Ma, Us

In this co-op role, I was accountable for coordinating a multitude of continuous data transmission for processing by LTC systems. I Interpreted and translated incoming client data for internal company-wide database, in addition to facilitating weekly departmental meetings with the Toronto office. I also supported employees worldwide with IT-related issues and communicated file statuses with external clients and internal business partners.

Amherst, Ma, Us

Upon successful completion of an experimental course in the Computer Science department, I was invited to be a grader for the following semester's section. I helped in facilitating the course with top CS department faculty, and supported upwards of 25 current students with course material in addition to grading all student submissions.

London, Gb

As an intern, I identified and verified key controls, both IT-dependent and manual in nature, for thorough financial statements audit, primarily focusing on financial services clients in the insurance industry. I worked with teams and clients of varying sizes and markets in a high-performance, collaborative environment.

Quincy, Ma, Us

As the Assistant Customer Service Department Head, I satisfied customer requests, complaints, and concerns in a friendly, helpful, timely manner in the frontend of the store and at Guest Services. I was also responsible for the supervision of approximately 20 front end employees and delegated tasks to enforce proper time management. As the store's Billing Clerk, I facilitated high volume money transfers, managed front end tills, and analyzed and reported on store shrink loss on an ongoing basis using generated KLTs, departmental & vendor-specific ledgers, and ending book values.

During this internship, my primary responsibilities revolved around facilitating the collection of data for annual investment banking market evaluations. This entailed conducting multi-national CEOs to conduct research on both perceived firm and industry performance. I entered the collected data into a company-wide database for further analysis and retention.