Carmina Ioia Email & Phone Number

Dresden, Saxony, Germany

As an Award Program Customer Specialist at Gevekom GmbH, I collaborated with cross-functional teams on the Miles & More project, showcasing teamwork and communication skills to escalate and resolve complex issues.• Utilized strong communication skills to ensure seamless coordination between departments (customer specialists, special contact persons, and team leaders).• Implemented innovative solutions to streamline processes and improve efficiency by creating comprehensive cheat sheets and reference guides, enabling quick access to critical program information.• Contributed to the overall success of the project by delivering exceptional customer service.

Angers, Pays De La Loire, France

Toronto, Ontario, Canada

Developed an interactive workshop for high school students on surveillance capitalism and data privacy. Created necessary PowerPoint, Master Document, and detailed notes for future facilitators.

Toronto, Ontario, Canada

Advertised the high-profile DJN event through online communications (ex. Facebook events page), where 200+ attendees joined. Crafted a report for post-event publicity.

Drebach, Saxony, Germany

Performed in-depth quality control, generated and checked the final packaging of products, and assembled electronic grass shears. Helped with the training of new employees. Communicated and followed work instruction in the German language.

Toronto, Canada Area

Bilbao-Bilbo, Basque Country, Spain

Lived with my host family near Bilbao, Spain for two months while caring for and teaching English to a 3-year old boy. My tasks included safely taking him to and from school, conversing solely in English, encouraging him to speak only English, explaining new words and concepts. Additionally, I picked up the foundations of Spanish (verb conjugation, basic vocabulary, a better understanding of simple conversation). The cultural and language exchange benefitted me greatly, and I'm grateful to say have rooted a deep relationship with the family.

International Bachelor Of Arts - Iba, Communication And Media Studies

International Bachelor'S Degree, Communication And Media Studies

Ontario Secondary School Dimploma

Activities and Societies: Honours Graduate, Advanced Placement Program, Sports teams including swim, ski, badminton, dragon boating.