Carmina Ramos Email & Phone Number

San Francisco Bay Area

- Managed the revenue growth of tours and experiences in Hawaii, acquiring trade ready suppliers and identifying opportunities in emerging regions - Negotiated with suppliers for better contract terms, increased their commissions, and optimized their online listings

San Francisco Bay Area

I connect the San Francisco community to great local businesses through executing events, cultivating partnerships and sponsorships, and through content creation (blog posts, social media, and newsletter management). Select accomplishments: - Created Yelp's 415 Deal, which featured 20 Yelp promotions and discounts. The campaign garnered 485 RSVPs, 1 in person activation, and forged new relationships with local merchants and influencers. - Plan, pitch, and host 2-3 Yelp influencer and community events per months. - Partner with organizations across San Francisco to spread Yelp awareness and to promote their events. Partners include Carnaval, SFMOMA, and the San Francisco Film Festival.

San Francisco Bay Area

Select accomplishments: - Connected over 60 San Francisco restaurants and small businesses to host, lead, and execute events - Collaborated with community partners, including Airbnb and the San Francisco Council of District Merchants, to create unique experiences- Crafted and delivered over 30 monthly newsletters to a network of 500+ certified MYSF tourism community ambassadors- Implemented loyalty program for tourism professionals and achieved 5% growth to premium tier within one year- Advised 600+ San Francisco Travel partners on opportunities to maximize value in their membership

Select accomplishments: - Managed the San Francisco Visitor Information Center and assisted over 300,000 travelers annually- Developed MYSF tourism certification; creating online course content and in person training, year-round events, community outreach and recruitment

San Francisco Bay Area

Select accomplishments: - Managed staff completion and escalations of phone and email communications- Created manuals and trained staff members on Moscone Center visitor experience operations- Work closely with the Conventions Department to ensure staffing at Information Kiosk at all Moscone Centers.- Assisted in special projects for the Visitor Experience Department, Partnership & Events Department; Super Bowl 50, Annual Luncheons, and Partner Business Exchange (Networking) Events

Select accomplishments: - Performed daily operations at the Visitor Center, including: customer service, cash handling and POS transactions for tickets and retail, and special projects- Assisted visitors with information about tours, popular points of interest, and built itineraries using an internal referral tool

- Developed relationships with hotels within tour and travel territory to generate ticket revenue for monthly partnerships and inclusion on marketing campaigns- Prepared and delivered sales quotes and presentations to stakeholders for event agreements and sponsorship packages

Holiday Inn San Francisco Airport North

- Checked guests in and out of the hotel with speed and efficiency- Performed concierge services, including: booking tours, organizing transportation, and creating itineraries - Created event accounts and deposit transactions for the sales department- Operated PBX and POS operations