Robson Venancio Do Carmo Email & Phone Number

Kissimmee, Fl, Us

São Paulo, Brazil

- Leadership and management of N3 (Projects) and N2 (Operations) teams, support for Governance department (incident, issues and change management) and Systems Development.- Management of the environment for the Department of Finance of the State of São Paulo, including software Netbackup 10.4 and safe room and a data center in São Paulo, a safe room in Campinas as a DR site, and 17 data centers in São Paulo’s countryside. The infrastructure includes two backup robots, storage, servers, switches, firewall, and ASA.- Data protection against ransomware, backup with replication between sites and backup copies, in separated environments for enhanced data protection. Restore testing with topology for each environment to ensure data integrity and mapped time for future DR.- Responsible for managing SQL databases (600TB), Oracle databases (120TB), Sysbase IO management (300TB), VMWare environment with 163 physical servers and 3,401 virtual servers.🏆 Improvement in Governance and Infrastructure integration using ITIL methodology, defining roles in planning, architecture, solution design, development, load testing, and changes. 🏆 Continuous improvement in incident management, with a designated day each week for team orientation and explanation of incidents with breached SLAs, problems, and changes. 🏆 Implementation of a backup restore testing plan, defining topology based on backup policies, time, volume, and schedule, with monthly and bimonthly tests. 🏆 Planning for upgrades of SQL, Oracle, VMWare, operating systems, and other applications, as well as physical environments such as servers. 🏆 Direct participation in the architecture of the entire infrastructure, assessing market solutions for improvement, issuing purchase bids, gathering price quotes, meeting with suppliers, and creating proof of concept plans. 🏆 Migration of 10,000 mailboxes to Office 365, projects for Azure and AWS cloud, definition of VLANs for backup, production, and DMZ networks.

- Responsible for the administration of the storage environment, including storage, robots, servers, and data protection software.- Responsible for infrastructure and new market solutions next to suppliers such as Dell, HP, Microsoft, Veritas, Oracle.🏆 Implementation of the NetBackup tool, defining backup policies, elaborating data protection plans, integration with VMWare, Exchange, Sharepoint, Oracle, data deduplication, and replication. 🏆 Software development for integration with key tools to ensure compliance with backup policies for all servers.

- Responsible for the administration of Windows Server, Linux, Solaris, AD, SCCM, SCOM, File Server, Print Server, having worked as an Assistant Analyst for the IT Director, collaborating on the transformation of IT into a business-oriented department.- Technical Leader of the Software Factory, managing all development phases of applications for the Department of Finance of São Paulo, with involvement in infrastructure and factory to streamline processes with Project Managers.🏆 Implementation of virtualization (VMware 5.0) currently with 3,401 virtual servers running on 163 physical hosts in version 6.5. 🏆 Implementation of SCCM and SCOM for alert monitoring and software deployment (10,000 Office installations within 1 month), integration of SCOM with Remedy for incident management. 🏆 Restructuring of File Servers, AD, security policies, design and implementation of environments, development and testing for software factory, implementation of digital certificates.

- Responsible for Infrastructure and Data Center projects, structure implementation of Data Center and safe rooms in São Paulo and Campinas.- Responsible for Infrastructure in São Paulo’s countryside, including 17 Data Centers, implementation of ITIL methodology with incident, change, and problem management defining SLAs.

São Paulo, Brazil

- Responsible for supervising field teams in São Paulo and 17 other locations in the countryside, being in charge of the Laboratory, and Help Desk, monitoring incidents and SLAs.- Responsible for evaluating customer service and analysts, defining procurement bids based on client needs, and managing the renewal of a fleet of 9,000 computers.

- Responsible for providing support to the coordination team (Treasury Office) and working as the Technical Team Leader for field and laboratory support.

- Responsible for developing installation, setup, and image development routines for thin client and providing technical support.

- Responsible for the selection, implementation, and maintenance of hardware and basic and support software, defining access control to resources, as well as participating in documenting routines and monitoring the performance of installed technical resources.

Mba In People Management

Graduation Degree, Information Technology Management