Carnegie Mhango Email & Phone Number

Blantyre, Southern Region, Malawi, Malawi

Specializing in systems administration, server infrastructure, server virtualization, Linux administration, SAN storage systems, hardware maintenance and helpdesk support.ResponsibilitiesAdministration and servicing of client systems as specified below:• VMWare vSphere virtualized data Centre support. This includes ESXi, vCenter, vRealize Operations, Site Recovery Manager. (i.e. NBS Bank, NICO)• Building and managing Linux KVM and Oracle OLVM virtualized environments (i.e. NICO)• Linux and Windows Server systems administration support• Installation and configuration of client systems i.e. Operating systems, system applications and setting up server hardware (Lenovo blades, Dell EMC servers, IBM Power servers etc)• Data Centre SAN storage systems administration: IBM Storwize systems, NetApp Storage and Dell EMC Data Domain (i.e. NBS Bank, TNM data Centre)• Scheduling and conducting client system maintenance and submitting maintenance reports. i.e. Quarterly NetApp storage upgrade and maintenance at TNM.• IT Project management. Leading client IT projects when a project has accordingly been assigned to me. i.e. setting up and configuring a new data Centre.

Blantyre, Southern Region, Malawi

Offering System support to clients and ensuring SLA's are effectively implementedResponsibilitiesHandling client help desk support and systems administration tasks in:• VMware vSphere virtualized environments (ESXi, vCenter)• Linux and windows server systems administration• Connecting clients to OEMs and system vendors to help solve technical issues that require vendor support. (i.e. Oracle support, VMware support, IBM support etc.)• Administration of Sparc Systems test data Centre (Used for systems infrastructure trainings and testing systems before deployments at client sites).• Veeam tape backup management• Training clients in how they can effectively use systems that are supported by Sparc systems limited.• Accessing trainings and certifications as required by our vendor partners from time to time such as; NetApp Certified Associate (NCTA), VMware vSphere, Oracle systems (i.e. Oracle Linux 5 and 6 System Administration) etc. Such trainings help to keep me abreast will trending IT infrastructure technologies.

Blantyre, Malawi

Managed and administered Total Malawi IT infrastructure while reporting to the company's IT supervisor. In addition, I also managed application systems and digital projects for the company.-Responsibilities• Windows 2012 Server administration.• Microsoft Office 365 cloud administration• Network administration: involved working closely with ISPs.• Administration of TOTAL Malawi’s service station application system called Wayne Fusion Forecourt Control System (FCC).• Collaboration with TOTAL Head Office IT department in France in the implementation of the groups IT projects at the local affiliate.• Administering SAP Enterprise Resource Planning (ERP) application and providing weekly reports.• Providing technical support for TOTAL fuel card system (TomCard) team.• Configuration of fuel station EPTs (Electronic payment terminal devices).• User helpdesk support, hardware troubleshooting, installation and configuration of company softwares and systems.• TOTAL Malawi website content management (web mastering).• Administration and support of the company’s Customer Relationship Management (CRM) system called Salesforce.• Reporting to the IT Supervisor and acting in his role when he is not around.

Nairobi, Kenya

Got expatriated to Total Kenya where as an Information Technology Young Graduate in Total Kenya's IT department for a period of one year. I learnt a lot about IT service delivery from a country that is well advanced in IT. I was mainly worked and acted as an assistant to the systems administrator.-Responsibilities• Handled network administration and network monitoring.• Windows 2012 and 2008 server administration: windows Active Directory, Exchange server, file server and printer server.• Weekly server hardware checks and usage monitoring.• Monitored data backup replication using Symantec Backup Exec 2012 backup system.• Running computer hardware troubleshooting and maintenance.• Daily user helpdesk support.• Maintainined and updated the company’s IT inventory documentation.

Blantyre, Malawi

Worked at Total Malawi as an Information Technology management trainee under Total group’s Young Graduate Program specifically in Total Malawi's IT department. After 8 months I was expatriated to Total Kenya for one year in the same capacity.-Responsibilities• Handled network administration and network monitoring.• 2008 server administration: windows Active Directory, Exchange server, file server and printer server.• Monitored data backup replication using Symantec Backup Exec 2012 backup system.• Running computer hardware troubleshooting and maintenance.• Daily user helpdesk support.

Lilongwe, Malawi

While as an undergraduate student I Worked as a network monitoring technician at TNM’s Network Monitoring Centre (NMC).-Responsibilities• Monitoring TNM’s network transmission towers remotely at NMC office.• Escalating network and power failures to field engineers for resolutions to be implemented.• Documenting daily network activities and challenges.• Producing network performance reports every two days and sending them to management for analysis.