Carnell Grant Email & Phone Number

• Calibrated and maintained sophisticated measuring equipment and tools to achieve properfunction.• Identified and resolved equipment malfunctions and communicating the results to update the department for future diagnosis. • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.• Completed proactive preventative maintenance and repair actions on CMM and VCM machines to keep equipment operating at peak levels.• Applied diagnostics and testing tools to systems, quickly identifying issues and implementing resolutions.• Responded to problems with processing and production equipment and completed timely repairs.• Evaluated systems to identify and locate system malfunctions using visual, manual, and computer-assisted diagnostic approaches.

• Worked with specific production team members to rectify production issues and maintain high-quality final products.• Inspected and packaged products meticulously according to manufacturing specifications.• Performed frequent visual inspections to root out tolerance and compliance issues.• Discarded and rejected products, materials and equipment not conforming with specifications.• Identified and helped resolve non-conforming product issues.• Monitored production operations for compliance with specifications and promptly reported defects.• Documented findings and produced reports to aide management in assessing and correcting quality concerns.• Identified and helped resolve production problems, increasing output while reducing errors.• Developed checklists to coordinate inspections with departmental managers.• Liaised between production and quality assurance departments to streamline processes and increase daily productivity.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.• Resolved concerns with products or services to help with retention and drive sales.• Engaged clients in person and over phone to answer questions and address complaints.• Planned schedules and workflows based on expected customer demands.

• Assisted with developing new business as well as working to deepen current customer relationships.• Assessed and handled customer banking needs.• Processed account information and sold bank products and services that tailored to the customer’s current and future financial needs.• Maintain a high level of customer service and handled complex customer service issues in the absence of or as directed by the Branch Manager.