Carsten Nielsen Email & Phone Number

Denmark

As part of the IT department of Fibia we work to provide business aligned IT solutions to the company, creating value proactively through active dialogue with the commercial units.My role and responsibilities include among others:- Enterprise Architect (responsible for developing and maintaining an IT strategy for Fibia)- Proactively investigate and suggest new technology for enhancing the business capabilities- Lead on maintaining an IT roadmap in coordination with the commercial strategy- Provide input on levers for optimization of the business from the perspective of IT- Engage with commercial units to provide technical input and knowledge for projects and product roadmapsKey results include:- Provided input for the IT operating model- Developed a process for the approval and initiation of projects for the IT roadmap- Developed an IT strategy focused on customer value, digitization, and value for business- Developed and implemented an IT sourcing strategy- Program Manager on the successfull transformation to a new strategic BSS IT Stack

Denmark

Reporting to the COO of the division Falck Assistance I was responsible for a broad range of tasks across all business units of the division in order to develop and optimize Operations within Scandinavia.Key results include:- Developing a digital strategy for the response centers to increase customer satisfaction and reduce operating costs- Input for consolidation of response centers and dispatch in order to leverage economy of scale and skills- Developed and maintained a roadmap of levers for optimization of the response centers varying from organizational changes, process optimization, to IT projects- Introduced improved management reporting on the performance of the response centers

Denmark

As part of a business transformation project called Radical Simplification, which had the purpose of simplifying key areas within the period of the 2015 strategy with the goal of cutting costs, improve time to market, and increase customer satisfaction.Key results include: - Consolidation of core product management responsibilities leading to cost savings- Optimization of process for CAPEX governance leading to cost savings and optimized project portfolio- Input for consolidation of YouSee and TDC brands leading to cost savings, more efficient operations, and increased standardization across business functions- Establishment of project with the goal of simplifying interfaces used by customer service representatives leading to cost savings, increased productivity, and increased customer satisfaction- Plan and recommendation on method for decommissioning of legacy network platforms- Performed detailed analysis of core versus non-core functions incl. input on potential for consolidation, outsourcing, and offshoring

Denmark

As part of the Business Relationship Management department handling all projects for the Consumer and Business divisions.My responsibilities included:- Engage with commercial units to provide technical input and knowledge for strategic projects and product roadmaps- Engage with IT and network units to provide understanding of commercial roadmaps and needs- Development of a strategy and roadmap for improvement of all IT applications used by the different channels- Governance of CAPEX budget

Denmark

Project portfolio responsible for IT related projects for the TDC Fixnet Nordic organization, which included Consumer, Wholesale, Field Force, and Network.My responsibilities included:- Engage with Fixnet Nordic to provide ongoing optimization of the project portfolio- Management of 15 employees including project managers, portfolio managers, and process consultants- Governance of CAPEX budget- Delivery responsible for several high profile products including the introduction of the Home broadband bundles and TDC Play

Denmark

Project director in the delivery management organization for IT related projects for the Consumer divison.My results included:- Project management of the introduction of Voice over IP for the TDC Group- IT Business Solution Architect on the introduction of IP based TV for the TDC brand

Denmark

- Management of between 20-60 customer service representatives- Responsible for building up the TDC Broadband Hotline as a new service function- Project participant in projects regarding the broadband area

Denmark

- Responsible for daily management of call centers focusing on customer service levels, customer satisfaction, and productivity- Responsible for building up Mobile Internet Hotline as a new service function

Denmark

As a supporter at the internet helpdesk I was tasked with servicing customers with internet connectivity problems, mail issues, etc.

Tdc Knowledge Track, It/Technology

The aim of the education was to develop high position managers and specialists in business understanding within the IT & Technology field.

Hd 2. Del, Organisation

De studerende bliver på HD-studiet i organisation bedre til at abstrahere, systematisere, argumentere og konkludere, og kompetencer inden.

Ipma Niveau D, Certificeret I Projektledelse

En IPMA certificering på niveau D kræver, at kandidaten har og kan anvende viden om projektledelse, der dækker et bredt spekter af.

Ha-Jur, Economics, Law

På HA(jur.)-uddannelsen kvalificeres du til at identificere og løse juridiske og økonomiske problemstillinger – hver for sig eller i.