• Required to explain complex technical information in a clear and concise manner and work with the solution team to ensure accuracy of descriptions• Comfortable researching new technologies, learning how to use them, and helping position our solutions in a positive way to our clients• Responsible for technical proposal writing focusing on high-value solutions• Collaborates cross-functionally with Marketing, Sales, IT, Technical Services, Architecture, Delivery, Legal departments to gather and write technical proposal content which is accurate and adheres to company positioning• Writes strong, client-focused content that presents the company's solution for the project and emphasizes key experience and selling points by capturing operational and sales input from internal team members and senior management• Follows the company's Writing StyleGuide• Coordinates and edits technical inputs for grammar and clarity• Revises and improves content prepared by other departments for proposals to ensure readability and compliance without distorting original intent• Adheres to company formatting standards• Ability to research and write about complex technical topics in a way that is understandable to both technical and nontechnical audiences• Participates in Win Plan calls (led by Account Manager) and supports win plan goals and executive summary development• Has the ability to comprehend technical specification documents and convert that information into client-facing deliverables in collaboration with other associates• Determines the clearest and most logical way to present information for greatest client comprehension; writes and proofreads easy-to-understand proposal content• Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities• Researches and builds knowledge about the company's products, services & technology

•Perform video notarizations as a State of Texas Notary (traditional and remote online) assisting real estate clients with closings for title and mortgage transactions. •Maintain documentation and reporting & provide platform technical & payment support. •Collaborate with leadership and teammates on process improvement.•Obtain and enter information from mortgage & title loan signees in a timely manner.

•Assist members with inquiries regarding their seller payouts, performance, billing issues, payment disputes and 1099K tax status as well as troubleshoot order & payment card/bank related issues.•Member of pilot group testing new API interface tasked to streamline the call flow and decrease the use of multiple systems to provide relevant solutions to customers.

•Perform video notarizations as a State of Texas Notary (traditional and remote online) assisting real estate clients with closings for title and mortgage transactions.•Maintain documentation and reporting regarding licensure applications in process.•Collaborate with leadership and teammates on process improvement.•Obtain and enter information from mortgage & title loan signees in a timely manner.

• Participated in rotations with the UAT Team using Agile, to rollout new user interface ordering and customer support system, fixed bugs & threats, created and trouble tickets in BugTrack.• Creatively collaborated with colleagues to improve the user interface verbiage for cohesive end-user solutions.• Worked with software development team to test new API releases and report results to project and product managers.• Write and edit technical and end-user documentation, including procedures, processes, functional descriptions, release documents, specifications, reports, manuals, training, presentations, end-user communications, and other deliverables such as policy directives, strategic plans, and standard operating procedures (SOPs).• Assisted customers with order placement & management by troubleshooting any payment card related issues and providing technical support.• Coached new team members on service techniques and provided quality assurance scoring through Flex Trainer & SME programs.

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Instructor for Freshman Composition courses

•Instructor of English as a Second Language for children & adult learnings at a language school

Provide virtual business support to contracted clients in various capacities

•Implemented streamlined processes and procedures resulting in increased efficiency and cost-savings utilizing new time & expense application.•Collaborated with vendors to negotiate pricing for US & International Events Teams.•Designed and implemented analytical solutions for senior executives and their business partners by providing flowcharts, diagrams, and business models.•Conducted in data validation and quality control.•Performed budget analysis to control expenditures and predict future budget needs.•Maintained database systems to track and analyze operational data.•Devised and implemented processes and procedures to streamline operations.•Created and managed project plans, timelines, and budgets.•Managed company procurement, purchasing, and corporate cards for senior executives, ensuring timely and accurate financial reporting.•Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services.•Displaying professionalism and confidence, and demonstrating personal commitment and relevant knowledge during interactions with peers, leadership, and customers.

• Monitored technical system errors and provided immediate resolutions by running custom SQL project reports to ensure an efficient and smooth flow of operations.• Updated standard operating procedures (SOPs) to improve the accessibility of internal resources.• Trained new hires in technology required to access company systems and complete job tasks.• Collaborated with different staff and management to facilitate department-specific onboarding.• Assessed onboarding systems & made improvements at level of company, department, and job type to align with needs.• Created smooth onboarding processes to help new hires and contractors quickly begin contributing to projects, increasing productivity by more than 50%.• Managed company procurement, purchasing, & corporate cards ensuring timely & accurate financial reporting.• Collaborated with internal teams and external vendors to negotiate pricing and enhance cost savings initiatives.• Maintained & updated financial records, budget tracking and expense documentation.

•Created RFP binders for environmental engineering consultants to assist in generating new clients by utilizing technical writing skills for structured report generation, Visio diagrams, and complex Excel spreadsheets •Maintained company repository information on intranet website

•Monitored technical system errors and provided immediate resolutions by running custom SQL project reports to ensure an efficient and smooth flow of operations.•Utilized technical writing skills to create a desk reference guide for Site Administrators to streamline training of new analyst in the department •Administrator for SQL database which warehoused project resources and project plans utilizing the ABT Project & Resource Mgmt tool suite•Provided technical support and handled customer inquiries and issues in a timely manner to maintain service level agreement •Coached Project Managers on the use of tools and processes for effective project management within the Technologies Program Office •Piloted ABT Connect, a web based intranet time tracking solution, to capture project hours in remote global locations. •Managed company procurement, purchasing, & corporate cards ensuring timely & accurate financial reporting. •Maintained & updated financial records, budget tracking and expense documentation. •Collaborated with internal teams and external vendors to negotiate pricing and enhance cost savings initiatives.