Employed by Chenmed as the designated field support tech for the Houston, Dallas, and San Antonio Markets, supporting a total of 8 clinics across the region. Primary daily responsibilities include the following: Onsite white glove support. Technical liaison for escalations for employees in the Texas region markets. Maintaining inventory details in ServiceNow for all mobile and PC devices. Imaging and deploying PC devices via PXE utilizing Ivanti endpoint manager. Deploying HP printers, configuring both local and server settings. Deploying and maintaining Ring Central IP phones including rerouting all clinical calls to other locations during outages. Collaborated with Infosec team lead on creating a fluid workflow implementation within OKTA that interacts with APIs including Workday, CrowdStrike, IdentityNow and Active Directory for terminated employees, ensuring tighter security for unreturned devices providing notation for particular exceptions and false triggers of the workflow. Created SOP documentation of the new security measure for the field support team.

Contracted to American Bureau of Shipping for onsite support of ABS headquarters, and remote support of all North American ABS facilities.Primary technician for VIP classified employees including the CEO and Vice Presidents and related Administrators. This responsibility includes white glove onsite desktop support as well as on call after hours support for these individuals as well as audio visual support for Crestron conference rooms at ABS headquarters.Reorganized and upkept the primary and secondary print server for ABS, and reconfigured the primary Ricoh model C4504ex for ABS for full services, as well as reconfigured DNS settings and IP configurations with proper DHCP reservations for the devices.Maintained and supported end users of the following technologies: Microsoft Intune, Microsoft Azure, Office 365, Sphera PHA Pro, Codeware Compress, Licensing servers for 3rd party vendor software, SCCM imaging via PXE, Active Directory OUs and Groups for users and devices.

Contracted to XTO Energy, a subsidiary of ExxonMobil, for onsite and remote support of the Permian Basin district.Stewarded the deployment of project related hardware for field sites as well as network and software related cutoversResponsible for the satisfaction and resolution of technical issues of end users for the following types of software: Microsoft Office 2016, AutoDesign, Bluebeam, WinTMC and other end user related SCADA software, Telephony applications and services, and general network access

Contracted to ExxonMobil Corporation for onsite desktop support of the Baytown Complex, Baytown Olefins Plant, and Mont Belvieu Plastics Plant.Maintained a stockroom of IT assets and peripherals through a remedybased database system.Troubleshot issues for the following types of hardware and software, but not limited to: Network printers, Personal printers, KVM Switches, Projectors, Clickshare units, Monitors, Sample Manager, Thermo Atlas, SAP, Primavera P6, Symantec Endpoint Protection, PVElite, Caesar II, Microsoft Office 2010 and 2013, Wonderware IntelaTrac handhelds and software, BitLocker Encryption, AutoCAD, Autodesk Design Review, Cisco Switches and Routers.

Employed by Lee College to tutor students who were at risk of failing, or were struggling in applied science courses including: Voice over IP, Intro to Computer Maintenance, Computer Illustration, and assisted students in a capstone course intended to emulate a helpdesk environment.

Prepped school owned hardware and software for lessons to be taught for the class by the instructor.Repaired personal computers of staff and students in a workshop environment.