Maria Alejandra Caro Email & Phone Number

Mississauga, ON, CA

Toronto, Ontario, Canada

Remote (Under Contract With IDPH)

Provided primary oversight of and guidance to the contact tracers and supervisors, while managing day -to-day program operations.Enhanced end-user Salesforce experience by monitoring 15 different Supervisor and Quality Assurance dashboards/reports.Inventory management— acquired and distributed cases to staff and reviewed data on productivity, timeliness.

- Supervisory role where the main objective is to guide other Covid tracers/agents as they handle inbound and outbound calls and other forms of communication with illinois residentes under investigation. - Directing groups of up to 89 agents simultaneously, guiding them through case management protocols and data entry software (ie: Salesforce), as well as.

- Received and placed high volumes of calls, to and from patients identified as positive cases of COVID 19, while maintaining solid customer relationships by handling questions and concerns with empathy, confidentiality and professionalism.- Conducted initial (intake) interviews and health assessments (in both Spanish and English), providing instructions.

Toronto, Ontario, Canada

Bachelor Of Arts - Hba, Criminal Justice/Police Science

Certificate, Strategic Copywriting

This certificate program focuses on writing short, tight copy for commercial websites, blogs or social media platforms. This with the aim.