Carolina Chavarría S. Email & Phone Number

Lethbridge, Ab, Ca

Heredia, Costa Rica

• Conducting data analysis for clients in the airline food industry to support business decisions making for the company: LSG Sky Chefs.• Researching and resolving issues related to the integrity of information in databases. • Presenting research findings at client meetings.• Setting up Master Data (core data of Materials management) used as the base for the company's business transactions including adding and removing materials, and modifying prices and item attributes in SAP (Systems Applications and Products in data processing).• Performing data entry and clean-up to keep accurate financial records in SAP software. • Configuring customized reports and documentation in Excel spreadsheets to enhance productivity.• Designing the information flow adhering to Standard Operating Procedures (SOPs).• Streamlining business procedures to save resources and expedite retail requests.• Collaborating with procurement, Information Technology, and Supply chain teams and units to improve processes and their implementation.• Serving as Subject Matter Expert Trainer and guiding audits to uphold quality standards.• Managing trolley supplies distribution for airline industry clients and adjusting procedures according to business needs.• Resolving product or service problems by accurately understanding the customer's needs and concerns.• Supporting the recruitment process by interviewing candidates.• Handling communications efficiently in a bilingual (English/Spanish) work environment.

Heredia, Costa Rica

• Personalized email support and ticket handling. • Educated customers with billing issues, and technical support, and explain website functionality. • Assisted customers with all types of doubts, complaints, and queries. • Follow up on cases to ensure the issue was fixed.

Heredia, Costa Rica

• Monitoring incoming contracts and service agreements for accurate costing and timing.• Attending meetings to review contractual obligations and progress, handling sensitive data with discretion.• Invoicing management for printing services, creating sales orders, and inputting data using SAP.• Analyzing data through macros and handling purchasing order systems.• Organizing and comparing Excel spreadsheets to generate compliance reports.• Scheduling field engineers' priority tasks.• Coordinating and dispatching resources to handle repair logistics and part replacements.• Assessing inventory and ensuring stock availability in the warehouse.• Resolving 'on-hold' delivery issues in coordination with service units.

Heredia, Costa Rica

• Providing technical support for security processes and troubleshooting electronic devices. • Assisting with billing issues with forward-thinking strategies to enhance client retention.• Training on preventing disclosure of personal information and avoiding online fraud. • Mentoring new hires on sales techniques and effective metrics management.• Preparing meeting minutes. • Handling calls, emails, and ticketing interactions.

San Jose, Costa Rica

• Responsible for customer service calls (inbound/outbound).• Billing issues processes, making payments, and retaining customers.• Confidendially processed customer documentation (e.g. financial statements, contracts).• Educated customers about intern policies and achieve first-call resolution goals.• Troubleshoot technological equipment such as mobile devices and provided technical support to non-technical users.