Highly accomplished Business Process Analyst with over twelve years experience providing leadership and guidance to drive the achievement of key organizational goals and objectives. Strong foundation in business process analysis, requirement gathering, Business Process Modeling Notation (BPMN), implementation, and monitoring. Skilled at managing nationwide cross-functional teams including multiple levels of stakeholders to deliver exceptional results in a fast-paced, dynamic business environment. Areas of Expertise Includes:• Process Improvement • Service Excellence • Business Relationships Management• Process Development • Problem Resolution • Business Requirements • Research & Analysis • Business / IT Stakeholder Relationships • Vendor Management• Written & Verbal Communication • Technical Documentation • Conflict Resolution • Project Management Best Practices • Analytical Thinking • Organizaton