Carol Bailey Email & Phone Number

Pottstown, PA

• XO Communications was acquired by Verizon in early 2017.
• Developed detailed project plans to monitor and drive successful outcomes.
• Ensured all projects were delivered on-time and within scope.
• Created and maintained comprehensive project and process documentation.
• Provided timely updates, status reports and summaries for all levels of the business.

Wyomissing PA

• Designed, developed, optimized and documented complex operational process flows.
• Supported highly visible strategic process and system projects.
• Created user stories, processes and job aids.
• Completed User Acceptance Testing
• Actively championed the needs of the business units.
• Led user forums with business units to communicate system and process updates.

Wyomissing, PA

• Managed the development, design and support of processes focused on the delivery of new or existing products, systems and initiatives.
• Performed system and business process analysis, optimization and implementation.
• Identified process and system enhancements to improve efficiency and productivity.

Wyomissing, PA

• Ensured project requirements were identified, met and delivered.
• Developed and documented business requirements.
• Mapped process flows for areas of improvement.
• Created, executed and validated test plans for system enhancements.
• Resolved system help desk trouble tickets for Order Entry community.

Wyomissing, PA

• Developed extensive process and system documentation, including process and system requirements, job aids, end user communications, training material and bulletins.
• Performed certification testing and facilitated user training.
• Supported business units with day to day questions and issues.