Carol Alphonso Email and Phone Number

-Managed the HP Insurance Services consulting team to deliver exceptional customer experiences, drive profit, and grow business with budget responsibility-Managed the End-to-End Resource Management process of the HP Insurance Services group in support of the Business Operations and Accounts in accordance with HP Labor Strategy. -Assessed and managed employee performance to ensure individual and group excellence rewarding and recognizing top performers-Maintained and produced monthly… Show more -Managed the HP Insurance Services consulting team to deliver exceptional customer experiences, drive profit, and grow business with budget responsibility-Managed the End-to-End Resource Management process of the HP Insurance Services group in support of the Business Operations and Accounts in accordance with HP Labor Strategy. -Assessed and managed employee performance to ensure individual and group excellence rewarding and recognizing top performers-Maintained and produced monthly financial reports and KPIs in compliance with established HP guidelines and processes-Developed a staffing costing model used by solution teams to be used for new opportunities, model included staffing mix (costs by location, skillset and capability), training costs, and potential investment costs Show less

-Managed the Global Shared Services group which included planning and deploying across the global accounts to support the strategic direction of the Delivery organization.-Created and implemented financial processes for the Delivery organization and represented the Delivery organization for all corporate financial reporting and planning-Developed and implemented processes and metrics to ensure optimal utilization and performance of the team -Managed the Performance Management cycle… Show more -Managed the Global Shared Services group which included planning and deploying across the global accounts to support the strategic direction of the Delivery organization.-Created and implemented financial processes for the Delivery organization and represented the Delivery organization for all corporate financial reporting and planning-Developed and implemented processes and metrics to ensure optimal utilization and performance of the team -Managed the Performance Management cycle for the Delivery organization including goal setting, completion of annual performance reviews, career development and reward planning Show less

-Managed the North American Shared Services resources across global accounts which include existing employees, future employees and contractors to support the strategic direction of the Delivery organizations-Developed and implemented Metrics that allowed leadership to understand key measurements of success in running the Shared Service team -Managed new talent recruitment and on boarding processes

-Developed, implemented and managed global resource solutions for SOLCORP Delivery organization- Provided leadership with costing, reporting and analysis to improve decision making and managed the distribution of billable resources across the regions.-Developed and implemented a regional resource management tool to aid in the financial planning process of the delivery organizations.

Successfully managed and directed a finance and general accounting team of eight. Scope of responsibility:-Payroll-General Accounting-Cash Management-Accounts Payable and Accounts Receivable-Financial Reporting and Planning