Carol-Ann O'Connor Email and Phone Number

• Answer all incoming calls, manage daily post and distribute as necessary• Support recruitment process from advertising vacancy through to hiring/rejection• Prepare HR Employee files in advance of important audits• Support Accounts Receivable/Payable teams re: monthly deductions, account maintenance• Organise contracts, employee files, information packs and pre-employment medicals• Manage all meeting room bookings• Welcome external visitors to Head Office and issue access passes• Rollout new time & attendance system for 400+ employees in Arrabawn locations of Limerick, Galway, Tipperary and 13 retail outlets• Produce monthly internal reports eg employee turnover for Group Head of HR

• Provided executive support to the region’s leadership team by managing Outlook calendars, organising weekly business trips abroad, and administering expense claims• Managed three-day annual conferences overseas for all staff in the region to attend• Updated the UK government’s website to ensure consistency of information• Delivered ad-hoc training in support of the region’s Learning and Development Strategy• Improved appearance and user-friendliness of internal web portal SharePoint• Prepared meeting rooms for regular training and interviews, and managed supplies for both• Provided remote logistical support to Consular staff responding to crises, large-scale events• Prepared reports to help identify learning needs, casework trends, and assess resources• Audited casework in support of managers’ monthly visits to teams in the region

• Represented the organisation at EU Institution events in Brussels and abroad• Added content to websites and assisted with design of marketing materials• Published monthly newsletters and provided contributions to external outlets when necessary• Completed day-to-day office administration, assisted with interviews and inducted new employees• Coordinated biannual conferences abroad for National Operators of ECDL