Carol Ann Smith's Location
Oakland, California, United States, United States
Carol Ann Smith's Contact Details
Carol Ann Smith work email
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Carol Ann Smith personal email
n/a
About Carol Ann Smith
Enthusiastic customer advocate & creative collaborator, I'm genuinely motivated and excited to help my customers maximize their learning programs with WorkRamp. I thrive on finding and sharing innovative solutions for my customers and team. As a strategic partner and trusted advisor to my customers, I drive adoption, growth, and expansion. I bring a warm and personable approach to driving revenue and retention with my clients.
Carol Ann Smith Work Experience Details
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Senior Customer Success ManagerBox Dec 2024 - PresentRedwood City, Ca, UsI manage post-sales activities for our top enterprise customers, driving long-term success through strategic planning, relationship-building, and expert product guidance. I work closely with customers to ensure successful deployment, change management, and adoption of Box’s solutions, while proactively identifying and addressing churn risks. By collaborating cross-functionally with Sales, Product, and Engineering teams, I help integrate Box into our customers' core operations, ensuring alignment with their business goals. My focus is on delivering exceptional value and ensuring our enterprise clients achieve optimal outcomes with Box. -
Senior Enterprise Client Outcomes ManagerWorkramp Feb 2024 - Dec 2024San Francisco, California, UsPromoted to a Senior Enterprise role, I handle enterprise account management, recognized for my commitment to excellence and goal delivery. Achieved top renewal rates, surpassing targets and managing the full renewal cycleI collaborate closely with the product team to amplify the customer voice, influencing major feature releases that enhance customer satisfaction and retention. By monitoring customer usage and sharing updates through various channels, I drive product adoption and expand feature utilization.I proactively mitigate risks and reduce churn by creating tailored success plans, sharing best practices, and running technical solution calls. -
Senior Client Outcomes ManagerWorkramp Jun 2022 - Mar 2024San Francisco, California, UsPartnering with Mid-Market customer segment to ensure they are getting the most out of their learning programs with WorkRamp. Driving retention, renewals, and adoption, I am the key point of contact for all things WorkRamp. Running internal and external discussions to optimize the customer experience, including Product Roadmap sessions, Technical Deep Dives, Renewals, Business reviews, and many other engagements through various channels.
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Manager, Customer SuccessOrion Jan 2021 - Jun 2022San Francisco, Ca, UsManaged the entire customer experience lifecycle with focus on Customer Success // Guiding Support and Training team members // Created and implemented multiple new business processes to increase value to customers: Executive Business Review, Success Plan, and Sales Handoffs // Led successful customer journeys // Consistently monitored and updated customer dashboards // Developed and Managed Business Reviews: engaged executive level stakeholders, confirmed business goals and outcomes, milestones, usage metrics sharing, customer segment insights, and defined Client Success Plan // Annual Recurring Revenue Growth equaling $134k ARR increase in 2021 alone; $245k multi-year ARR increases // 100% retention in 2021 and 90% in 2020 -
Customer Success ManagerOrion Apr 2019 - Jan 2021San Francisco, Ca, UsEngaged as trusted advisor, seeking to understand customers' business goals // Monitored customer health and usage // Responsible for upsell and expansion // Highlighted new use cases, requests and risks for customers to Product and Engineering // Collaboration with Marketing for case studies and referrals // Technical oversight and strategy for pilots with Sales // Lead as voice of the customer in all internal discussions //
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Manager, Client ServicesAbc Imaging Oct 2014 - Apr 2019Alexandria, Virginia, UsLead design and production teams delivering superior marketing products for diverse customers in San Francisco and Washington DC // Project Management guiding multiple complex projects from initial development to completion // Trained and Enabled Customers walkthroughs of web portal, file setup, and product demos // Revenue Growth through team performance; sales increase of $185,000, a 10% increase, in 2017 // Designed and Implemented quality assurance program improving customer survey ratings 150% over 3 years and reduced credits on account by 20% -
General ManagerCalumet Photographic | C & A Marketing Oct 2012 - Oct 2014Lead team with performance driven leadership resulting in revenue growth of the professional photography service and sales business - utilizing upside reports to give insights on paths to improvement- Established Performance Expectations: set new goals and coached the team, improved morale, and re-focused their attention on team wins: and increased sales by $380,000 in 2013 alone - Operations Analysis: utilized P&L reports to improve business efficiency - executed complexity reduction, staff updates, and implemented new high-profit programs- Established Rental Program: hired new staff members and allocated high-demand equipment. In the first 3 months, this new program added $65,000 in revenue to our business.- Customer Training Program: introduced new customer education programs, formatted in both one-to-many and individual sessions; yielding a new revenue stream valued at $25,000 in 2013.Lead the team of managers and associates to provide excellent service and value to our customers. Ran the business as my own. Implemented multiple programs to drive revenue and profit centers. New customers reached through event organization, social media outreach, camera clubs, and gallery shows. New initiatives such as Rental, Education, Imaging, and Used gear to turn the location around.
Carol Ann Smith Skills
Merchandising
Retail
Sales
Store Management
Customer Service
Inventory Management
Retail Sales
Sales Management
Loss Prevention
Photography
Employee Training
Visual Merchandising
Training
Team Building
Time Management
Management
Inventory Control
Photoshop
Customer Satisfaction
Shrinkage
Planograms
Recruiting
Digital Imaging
Fashion
Advertising
Sales Operations
Marketing
Lightroom
Customer Retention
Store Operations
Driving Results
Mac
Specialty Retail
Associate Development
Wedding Photography
Customer Experience
Marketing Strategy
Pos
Social Networking
Trade Shows
Consumer Electronics
Business Development
Email Marketing
Profit
Multitasking
Conflict Resolution
Adobe Creative Suite
Microsoft Office
Digital Photography
Project Management
Social Media
Account Management
Leadership
Data Analysis
Customer Relations
Team Leadership
Client Services
Problem Solving
Adaptable
Client Engagement
Customer On Boarding
Strategic Planning
Carol Ann Smith Education Details
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Maryland Institute College Of ArtPhotography -
GainsightCsm 301
Frequently Asked Questions about Carol Ann Smith
What company does Carol Ann Smith work for?
Carol Ann Smith works for Box
What is Carol Ann Smith's role at the current company?
Carol Ann Smith's current role is Sr. Enterprise CSM @ Box 🏳️🌈.
What is Carol Ann Smith's email address?
Carol Ann Smith's email address is ca****@****labs.io
What schools did Carol Ann Smith attend?
Carol Ann Smith attended Maryland Institute College Of Art, Gainsight.
What skills is Carol Ann Smith known for?
Carol Ann Smith has skills like Merchandising, Retail, Sales, Store Management, Customer Service, Inventory Management, Retail Sales, Sales Management, Loss Prevention, Photography, Employee Training, Visual Merchandising.
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