Carol Bachtel Email & Phone Number

Greenville, South Carolina, United States

Responsible for strategic account planning and execution, helping increase product adoption, identifying expansion opportunities and educating the customer on how to realize increased value from Iodine.* Navigate complex customer relationships and processes* Execute processes and programs to improve customer engagement and adoption to mitigate customer.

Greenville, South Carolina, United States

• Spearheaded the expansion of The Garden's discipleship groups, achieving a tenfold increase to over 20 groups within 18 months, showcasing strong project management and community engagementskills.
• Designed and delivered comprehensive discipleship class syllabi and content in a hybrid format,demonstrating adeptness in educational program development and execution.

Greenville, South Carolina Area

• Privately held company providing cloud-based solutions (SaaS) outcomes analytics used by hospitals, health systems and payers, providing risk adjusted healthcare outcomes used for performance improvement, quality.
• Managed portfolio of 20+ key client accounts with an average ACV of $200,000, including (3) health systems.
• Assisted sales team in closing over $1M in business for prospective clients, by demonstrating the product and fielding technical questions, enabling clients to sample our customer success experience prior to contracting.
• Conducted quarterly business reviews (QBRs) with each client to identify opportunities highlighted in their outcomes data to demonstrate ROI (value) resulting in 80% annual contract renewals (even during the COVID.

Greenville, South Carolina Area

• Privately held company providing cloud-based solutions outcomes analytics used by hospitals, health systems and payers. (Quantros acquired Comparion Medical Analytics in March 2016.)Following company acquisition, this.
• Conducted comprehensive company product training for new company staff - (4) senior sales leaders, (4) Vice Presidents and (5) product team staff on our products, proprietary methodology, competition, and.
• Retained 85% of key account renewals in a time of significant company transition immediately following Comparion’s acquisition by Quantros.
• Defined and communicated clear expectations for product and data release schedules to our data and product teams. Led the user acceptance testing efforts required to release our products on schedule once our company.

Greenville, SC

• Privately held company providing cloud-based outcomes analytics solutions used by hospitals, health systems and payers. (Quantros acquired Comparion in March 2016.)Managed a team of (5) customer success managers.
• Launched, grew and managed a department of five (5) customer success managers with an average tenure of eight (8) years, facilitating significant client loyalty and engagement, resulting in significant multi-year.
• Maintained an average client retention rate of 90% for over 14 years.
• Led the Customer Success department (through strong client revenue retention) to help grow company revenue from $2M to $12M in valuation when company was sold in March 2016.

Bs, Public Health Education

Pre-Nursing Studies