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Carol Benoit is listed as Contribute reliable customer service, office/computer skills, research, writing & proofing, mentoring to organizations based in Canada, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Carol Benoit.
Carol Benoit previously worked as Manager at Atco Gas and Senior Customer Service Advisor at Atco Gas. Carol Benoit holds Advertising And Public Relations Diploma from Grant Macewan Community College.
Engages in successful collaboration and relationships. Trainer, writer, presenter:. Recognized for actively seeking process improvements. Operates with customer focus to understand and resolve issues.
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Change management integrating 16 employees into the utility and resolved issues of ownership of work and changes in business process. Implemented change in processes to ensure less manual effort including reduction in 3,000 hours annually for one process.Led evolving team of supervisors, business analysts and union employees to ensure accurate billing for.
Wrote and presented train the trainer for 1,500 employee transition to Alberta's implementation of natural gas de-regulation.Developed and implemented policies to serve customers through significant changes in business processes, working through issues to resolution.Wrote and presented annual training for customer service staff. Was key contact for.
Edmonton, Canada Area
Planned, wrote and worked with internal stakeholders and creative team to develop customer communication materials including:o De-regulation of natural gas industry in Albertao Introduction of natural gas retailers and change from ATCO billing to customer receiving bill from a retailero Re-branding to ATCO from Northwestern Utilities and Canadian Western.
Edmonton, Canada Area
Provided communications planning, materials and writing to management and employees in the Departments of Forestry, Lands and Wildlife; Health, Personnel Administration Office; Public Affairs Bureau Advertising Manager; Government Growth Summit team, Queen’s Printer BookstoreAwarded Extra Mile Award and Service Excellence Team Award
Edmonton, Canada Area
Edmonton, Canada Area
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Carol Benoit is listed as Contribute reliable customer service, office/computer skills, research, writing & proofing, mentoring to organizations.
Carol Benoit is based in Canada, Canada, Canada.
Carol Benoit has worked for Atco Gas, Government Of Alberta, Access Educational Television, and Edmonton Northlands.
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Carol Benoit holds Advertising And Public Relations Diploma from Grant Macewan Community College.
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