Carol Cellini Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Account Manager – Assist accounts with their services and execute various projects.
• Manage NPS Survey Data, including client outreach, data analysis and written research report.
• Manage client projects, working to carry out client and company goals simultaneously.
• Identify upsell, cross-sell and renewal opportunities while communicating with customers regularly.
• Contact Cancellation and Implementation accounts to obtain critical information regarding services.
• Build… Show more Account Manager – Assist accounts with their services and execute various projects.

Moon Township, PA

• Created training documents and job aids using Vizio process flowcharts; delivered training via Zoom to requesting departments.
• Collaborated with department managers to assess critical components needed in department job aid.
• Streamlined departments’ processes by creating job aids that simplified departmental duties and customer experiences, clarifying steps and saving time in the departments’ process flow.
• Assisted billing department with invoicing through ResWare system as… Show more Created training documents and job aids using Vizio process flowcharts; delivered training via Zoom to requesting departments.
• Assisted billing department with invoicing through ResWare system as needed. Show less

Moon Township, PA

• Team of 10+ Appraisal Coordinators assigned by geographic territory to schedule real estate appraisal services with banks and appraisers.
• Retrieved new orders to schedule appraisals from ValueNet software, contacting appraisers and negotiating price and timing within a thirty-day window.
• Resolved bank and homeowner inquiries regarding timing of appraisal completion in a fast-paced real estate market.
• Reacted effectively to homeowners’ Covid safety concerns about appraisers… Show more Team of 10+ Appraisal Coordinators assigned by geographic territory to schedule real estate appraisal services with banks and.
• Reacted effectively to homeowners’ Covid safety concerns about appraisers entering the home. Show less

Greater Pittsburgh Area

• Communicated with local authorities and effected resident stakeholders during the implementation of the $1B PA Rapid Bridge Replacement Project, of 558 bridges over 3+ years.
• Communicated via phone, email and informational packets to all bridge stakeholder; police, township offices, EMS, school districts and hospitals, to provide project information and updates.
• Managed project 800 phone line, responded to website emails and updated website to answer PA residents’ concerns and… Show more Communicated with local authorities and effected resident stakeholders during the.
• Managed project 800 phone line, responded to website emails and updated website to answer PA residents’ concerns and inquiries such as road closures and detours.
• Wrote article for the Walsh western region publication regarding the project’s 800 line’s challenges.
• Interfaced with PennDOT’s Customer Concern Center to resolve township and residents’ concerns.

Pittsburgh, Pennsylvania, United States

• Analyzed sales, positioned product and trained staff for Intimate Apparel (IA) standards in 8 Pittsburgh stores.
• Collaborated with store management and district merchants to configure product positioning within each store, resolving differing viewpoints to achieve maximum sales.
• Studied Zonograms (ZOGS) and analyzed each store’s sales to display merchandise, adapting to each store’s unique architectural layout and positioning product to maximize revenue.
• Organized and… Show more Analyzed sales, positioned product and trained staff for Intimate Apparel (IA) standards in 8 Pittsburgh stores.
• Organized and executed IA seminars for the Pittsburgh, Cleveland, and Columbus markets for staff up to 100 participants.
• Created and implemented IA cross functional events with Bridal and Prom departments, having IA product on hand, educating consumers, giving away incentives and booking appointments.

North Fayette PA

• New role created to increase North Fayette, PA store sales by cold calling on businesses and schools within the Pittsburgh Central/Western region.
• Developed and executed institutional and community sales programs – resulting in a 940% special projects revenue increase.
• Transitioned School Book Fairs to in-store events, meeting with librarians and Parent Teacher Organizations, marketing the benefits of in-store events, effectively driving and increasing store… Show more New role.
• Transitioned School Book Fairs to in-store events, meeting with librarians and Parent Teacher Organizations, marketing the benefits of in-store events, effectively driving and increasing store sales.
• Collaborated with outside organizations, such as fire departments, to increase volunteer participation.
• Developed store corporate sales by cold calling, resulting in a 40% increase in annual revenue. Show less