Carol Cellini Email & Phone Number

Pittsburgh, Pennsylvania, United States

Account Manager – Assist accounts with their services and execute various projects.• Manage NPS Survey Data, including client outreach, data analysis and written research report.• Manage client projects, working to carry out client and company goals simultaneously. • Identify upsell, cross-sell and renewal opportunities while communicating with customers regularly. • Contact Cancellation and Implementation accounts to obtain critical information regarding services.• Build… Show more Account Manager – Assist accounts with their services and execute various projects.• Manage NPS Survey Data, including client outreach, data analysis and written research report.• Manage client projects, working to carry out client and company goals simultaneously. • Identify upsell, cross-sell and renewal opportunities while communicating with customers regularly. • Contact Cancellation and Implementation accounts to obtain critical information regarding services.• Build, maintain and create strong customer relationships with new and existing clients.• 2023 recipient of the “Everest Award” given to those who go above and beyond. Show less

Moon Township, Pa

Created training documents and job aids using Vizio process flowcharts; delivered training via Zoom to requesting departments.• Collaborated with department managers to assess critical components needed in department job aid.• Streamlined departments’ processes by creating job aids that simplified departmental duties and customer experiences, clarifying steps and saving time in the departments’ process flow.• Assisted billing department with invoicing through ResWare system as… Show more Created training documents and job aids using Vizio process flowcharts; delivered training via Zoom to requesting departments.• Collaborated with department managers to assess critical components needed in department job aid.• Streamlined departments’ processes by creating job aids that simplified departmental duties and customer experiences, clarifying steps and saving time in the departments’ process flow.• Assisted billing department with invoicing through ResWare system as needed. Show less

Moon Township, Pa

Team of 10+ Appraisal Coordinators assigned by geographic territory to schedule real estate appraisal services with banks and appraisers.• Retrieved new orders to schedule appraisals from ValueNet software, contacting appraisers and negotiating price and timing within a thirty-day window.• Resolved bank and homeowner inquiries regarding timing of appraisal completion in a fast-paced real estate market.• Reacted effectively to homeowners’ Covid safety concerns about appraisers… Show more Team of 10+ Appraisal Coordinators assigned by geographic territory to schedule real estate appraisal services with banks and appraisers.• Retrieved new orders to schedule appraisals from ValueNet software, contacting appraisers and negotiating price and timing within a thirty-day window.• Resolved bank and homeowner inquiries regarding timing of appraisal completion in a fast-paced real estate market.• Reacted effectively to homeowners’ Covid safety concerns about appraisers entering the home. Show less

Greater Pittsburgh Area

Communicated with local authorities and effected resident stakeholders during the implementation of the $1B PA Rapid Bridge Replacement Project, of 558 bridges over 3+ years. • Communicated via phone, email and informational packets to all bridge stakeholder; police, township offices, EMS, school districts and hospitals, to provide project information and updates. • Managed project 800 phone line, responded to website emails and updated website to answer PA residents’ concerns and… Show more Communicated with local authorities and effected resident stakeholders during the implementation of the $1B PA Rapid Bridge Replacement Project, of 558 bridges over 3+ years. • Communicated via phone, email and informational packets to all bridge stakeholder; police, township offices, EMS, school districts and hospitals, to provide project information and updates. • Managed project 800 phone line, responded to website emails and updated website to answer PA residents’ concerns and inquiries such as road closures and detours.• Wrote article for the Walsh western region publication regarding the project’s 800 line’s challenges.• Interfaced with PennDOT’s Customer Concern Center to resolve township and residents’ concerns.• Coordinated with engineers and Public Information manager to resolve problems related to commitments with community partners such as guard rail issues.• Interfaced with fire chiefs when detours weren’t conducive to efficient response time by EMS, escalating to engineers for alternatives if needed, documenting all concerns.• Prepared press releases for 2-week prior construction start, project delays and completion dates. Show less

Pittsburgh, Pennsylvania, United States

Analyzed sales, positioned product and trained staff for Intimate Apparel (IA) standards in 8 Pittsburgh stores. • Collaborated with store management and district merchants to configure product positioning within each store, resolving differing viewpoints to achieve maximum sales. • Studied Zonograms (ZOGS) and analyzed each store’s sales to display merchandise, adapting to each store’s unique architectural layout and positioning product to maximize revenue. • Organized and… Show more Analyzed sales, positioned product and trained staff for Intimate Apparel (IA) standards in 8 Pittsburgh stores. • Collaborated with store management and district merchants to configure product positioning within each store, resolving differing viewpoints to achieve maximum sales. • Studied Zonograms (ZOGS) and analyzed each store’s sales to display merchandise, adapting to each store’s unique architectural layout and positioning product to maximize revenue. • Organized and executed IA seminars for the Pittsburgh, Cleveland, and Columbus markets for staff up to 100 participants.• Created and implemented IA cross functional events with Bridal and Prom departments, having IA product on hand, educating consumers, giving away incentives and booking appointments.• Participated in annual overnight Christmas IA floor move and post-holiday reset. Show less

North Fayette Pa

New role created to increase North Fayette, PA store sales by cold calling on businesses and schools within the Pittsburgh Central/Western region. • Developed and executed institutional and community sales programs – resulting in a 940% special projects revenue increase. • Transitioned School Book Fairs to in-store events, meeting with librarians and Parent Teacher Organizations, marketing the benefits of in-store events, effectively driving and increasing store… Show more New role created to increase North Fayette, PA store sales by cold calling on businesses and schools within the Pittsburgh Central/Western region. • Developed and executed institutional and community sales programs – resulting in a 940% special projects revenue increase. • Transitioned School Book Fairs to in-store events, meeting with librarians and Parent Teacher Organizations, marketing the benefits of in-store events, effectively driving and increasing store sales.• Collaborated with outside organizations, such as fire departments, to increase volunteer participation.• Developed store corporate sales by cold calling, resulting in a 40% increase in annual revenue. Show less