I have ten years of experience in customer service, including six years as an Administrative Coordinator. Currently, I work as a Front House Supervisor in a restaurant, having been promoted after spending five years as a server and then as a cashier.In addition to my proficiency with the Microsoft Suite, I have developed strong interpersonal skills, excellent customer service abilities, and problem-solving skills through my ability to connect with people from diverse backgrounds and personalities.I am passionate about helping others achieve their personal goals, and I aspire to further challenge myself in the field dedicated to settlement service and education.Recently, I have been taking courses and participating in training and volunteering opportunities, including occupational training in professional business administration and management skills at TDSB and GBC. I also completed a placement with a settlement organization.As I look to the future, I am seeking more learning opportunities to advance my career. I believe it is important to keep growing and expanding my knowledge so that I can make a greater contribution to both my company and the community.
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Food And Beverage SupervisorMother'S Dumplings Jul 2014 - PresentToronto, Ontario, CanadaCommunicate and assist in establishing restaurant policies and procedures. Provide ongoing feedback regarding staff performance.Supervise and train food service staff in food preparation, production, presentation, quality of service, sanitation, and safety procedures.Provide exemplary customer service while taking food orders, payments, and communicating with customers. Maintained fast speed of service standard. Resolve customer complaints and reported to the owners.Oversee the procurement process and storage of equipment, take-out/delivery packages, and other supplies: estimate and complete food and supply orders to maintain an adequate inventory level. Drive customer satisfaction and maintain positive customer relationships. Ensure compliance with food safety, sanitation, and overall workplace safety standards.Recovered problems from customer complaints and revised them. -
Settlement AssistantSettlement Assistance & Family Service Support Feb 2024 - Apr 2024Toronto, Ontario, CanadaResponded to emails, telephone, and in-person inquiries from clients, in a courteous, timely, and professional manner. Created Word/Excel documents, forms, reports, and memos as necessary for internal use and broadcast flyers for outside use.Prepared clients’ meetings/ internal meetings by scheduling appointments, copying, faxing, and filing documents.Referring clients to settlement counselors.Maintain the office tidy.
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Admin CoordinatorColumbia English Academy Jan 2010 - May 2014Tainan City, TaiwanPromptly responded to emails, telephone, and in-person inquiries from clients, in a courteous, timely, and professional manner. Utilized a variety of software packages such as MS Team, Word, Excel, and PowerPoint to update and analyze information for effective communication, database searches, and 50+ net wpm typing.Created Word/Excel documents, forms, reports, and memos as necessary for internal use and broadcast flyers for outside use.Prepared clients’ meetings/ internal meetings by scheduling appointments, copying, faxing, and filing documents
Carol Chen Education Details
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General Business -
Customer Service And Business Management -
National Kaohsiung University Of Hospitality And Tourism, Kaohsiung, TaiwanAirline Administration Management -
National Kaohsiung University Of Hospitality And Tourism, Kaohsiung, TaiwanAirline Service
Frequently Asked Questions about Carol Chen
What company does Carol Chen work for?
Carol Chen works for Mother's Dumplings
What is Carol Chen's role at the current company?
Carol Chen's current role is Graduate-George Brown College.
What schools did Carol Chen attend?
Carol Chen attended George Brown College, Ilac International College, National Kaohsiung University Of Hospitality And Tourism, Kaohsiung, Taiwan, National Kaohsiung University Of Hospitality And Tourism, Kaohsiung, Taiwan.
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Carol Chen
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Carol Chen
Greater Toronto Area, Canada
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