Carol Chen Email & Phone Number

THE PROFESSIONAL ME:I have been working in the IT industry for almost 20 years. Passionate about technologies and a firm believer that technologies can improve and change the world for better. Technical programming and implementation have played a major role in my previous work. It also gave me a great opportunity to develop skills like strategic planning and project management. I successfully developed a bespoke engineering system that provides capabilities of CRM, document management, systems integration, barcode labeling and etc. I am a great team-player and understand the importance of efficient communication.THE CASUAL ME:I love travelling and passionate about culture and history. In the past year I have traveled to a few South Asian countries with my family which was a great experience to me. Modern life is full of challenges and surprises, being able to have time to slow down during my casual time is important to me. My favorite pastimes are reading, running and yoga.

Listed skills include Software.

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  It Manager

  Allaway Acoustics Ltd

  Feb 2006 - Aug 2016 - Hertford

  • Collaborating with colleagues to prepare user requirement specification;• Designing and documenting functionality report;• Prototyping to review and finalise the required features;• Programming with clear and updated implementation log;• Organising testing procedure;• Releasing, installing, supporting and ongoing maintenance; • Overseeing the development and maintenance of the company’s IT strategic plan; • Liaising with 3rd party service provider to support the in-house IT solutions and network infrastructure;• Managing company IT budgets, priorities, standards, procedures, and overall IT performance;• Ensuring that key SLA’s and KPI’s of IT solutions are met each day;• Managing company IT suppliers/vendors; • Driving efficiency savings, and measure service performance and KPIs;