Carol Cline Email and Phone Number

Lead multi-functional team responsible for application and support, timely credit union client communications, exceeding industry standards and metrics, driving innovation and resource management. Improved seamless connections with our clients to be one Fiserv across the multi-channel organization through MS Teams Swarming, cross training and client-centric focus.

Helping credit union member support organizations achieve operational efficiencies through people, process and technology improvements.

Direct and oversee the Call Center operations that offer a wide range of 24/7 lending services, card support and member call center services exclusively for credit unions across three locations. Sole leadership for the business line operation with complete P & L responsibility. Build strong leadership team through development and mentor ship. Direct and design of sales and product offerings. Manage and oversee key Contact Center support operations; including Quality Assurance, Client Relationship, Performance and reporting. Ensuring delivery of these functions in a high quality, cost effective manner. Provide ownership of the process planning and performance, change and communication management. Lead the identification, design, development, implementation and evaluation of relevant products and processes.