Manage IT Software Projects - Requirements through Deployment

• Worked with internal client organizations to gather user requirements and formulate project definition using the AT&T ITUP Process and Amdocs MST tool.• Developed solutions to business/system proposals including ongoing needs assessment and business analysis, working with internal clients in defining new/upgraded services and their flow in the existing environment. • Responsible for integration of IT solutions into business process designs. • Worked on the development and review of test cases to ensure all requirements were met and quality assurance prior to production release. • Assisted in the design and implementation of streamlined business process solutions.• Provided technical expertise to generate maintainable quality solutions. • Provided documentation of system requirements and validation of high level designs to ensure accuracy and completeness against the business requirements and programming the solutions. • Resolved design issues and developed strategies to make ongoing improvements that support system flexibility and performance by …describe action taken. • Assess the technical feasibility of new technologies to enable integration into existing systems and processes. • Design document reviews with the business and technology groups resulting in signoff of the designs.• Determine the need for changes to existing processes and documented new processes as needed.• Define and document changes that the end customer would experience based on new/modified functionality of the ordering/billing system.• Gather and define configuration data and reference data to support ordering and billing functionality.• Responsible for defining and implementing tax changes in IP Billing System (ISIS)• Responsible for Production Defect Management using AOTS Vantive• Responsible for schedule release work in Web Commit Tool