As the initial Director of Customer Service my responsibility was to have a team ready to launch the new mobile company. This includes hiring and training of the first team of 82 CSRs and the management positions necessary to acheive this task. It includes writing all methods for the department and attending all upper department meeting to ensure that everyone was on the same page in each category of the business. I also had the responsibilty of taking bids and purchasing the furniture for the total company headquarters building.