Carol Davis Email and Phone Number

• Responsible for end-to-end product life cycle management for Sabre Hospitality Solutions next generation retail management platform, SynXis Retailing.• Research, analyze and collaborate with UX, PMs, Leadership and Development teams to build a retail platform for vendors which will enable guest to personalize their experience.• Align and drive product direction with Product Managers, Customers, Development, internal Leadership & SMEs and other stakeholders.•Translate customer requirements and product roadmap to a manageable backlog.• Responsible for documentation of requirements and other artifacts and validation of implementation with stakeholders.

• Drive the management of the capability vision, strategy, priorities, and roadmap in collaboration with all OEIM pillars and customers, using Agile practices to deliver a product that meets the needs of the frontline staff, customers and supports the UnitedHealth Group Issue Management initiative.• Managed and provide operational direction and support to the Capability Owners and Analysts.• Accountable for building capabilities and features with clear artifacts and collaboration with stakeholders.• Ensure the priority of work, proper support and planning aligns to the Optum EnterpriseNow technology.• Proactively identify and communicate delivery risks, issues, and mitigation plans to Issue Management Partners and leadership.• Attend and facilitate OEIM Agile scrum ceremonies such as: Capability Refinement, Feature Refinements, Daily Scrum meetings, Sprint Review and Demo, PI planning, etc.• Own/manage/prioritize product backlog for five Scrum Teams.

• Led an RFI for a Mobile Management Service provider to support American 100,000+ mobile devices.• Negotiated terms, pricing, Statement of Work and contracts for multi-million-dollar projects.• Led contract negotiations with vendor, ITVM and legal counsel to move our MDM software from onsite premises to a cloud environment.• Recovered $3,000,000 on a hardware buyback opportunity during a refresh.• Collaborated with stakeholder groups across the organization (FACET, Flight, RampLink, TLink, CSM’s, YADA, Cargo, Tech Ops) to ensure business and mobile technology are aligned to drive innovation in the various work groups.• Ensure end to end mobile delivery, support and vendor management of 100,000 mobile assets in 26 operational projects.• Analyze business, user and technical requirements to deliver consulting and mobile solutions to meet the specifications and project needs.• Handle and resolve current vendor escalations while keeping management apprised of the status, updates and root cause analysis after escalation is complete.• Liaison between Enterprise Mobility, Vendors, AA Business Units and IT groups.• Coordinated monthly, quarterly, semi-annual and annual vendor roadmap meetings and executive briefings for upper management. Follow up on all action items and escalations to ensure resolution.• Mobility Project Manager for FACET (Flight Attendant Customer Experience Tool)

• Crucial player in the credit union’s project planning/prioritization process and driving the execution of the strategic product roadmap with senior leadership.• Worked with the Sr. VP Lending & Product Management and her organization to lead their IT projects,identify process improvement opportunities and develop innovative technology and non-technology solutions to streamline processes and improve productivity.• Led IT business unit projects and enhancements, including large enterprise/transformational projects such as replacing the core financial systems, AA payroll conversion, offering member credit score through online banking and regulatory changes. • Managed requirements, application development with the IT developers, facilitated sessions to close any related gaps that were identified, and monitored all aspects of project development.• Worked with the IT Design Committee to develop preliminary and final technical designs that complied with the Credit Union’s IT standards for application, database, and infrastructure architecture, information security and third-party system interfaces.• Developed business process mapping documentation including detailed technical and business requirements with the business unit.

• Project Manager for a “Top 10” Business Driven Project for Technology Innovations Group to provide a central repository for all documents and electronic signature capture.• Coordinated, managed and implemented a Document Automation Software which increased productivity and reduced operation costs by transforming paper-centric process into e-processes. • Participated in multiple Credit Union projects such as Reg Z, Imaging Redesign, LoanLink, AccountLink and Core Conversion. Supported Employee Systems and Imaging Supervisor.• Responsible for the design, programming, maintenance and management of all electronic documents and multi-channel marketing solutions housed in NEXT.• Primary contact responsible for prioritizing issues, communicating problems to developers and users for all issues regarding multiple systems including Branch Suite, NEXT and GUIDE.• Partnered with Department Managers, Legal & Marketing to ensure the Credit Union remained compliant.

• Maintained the daily workload of Mortgage, Consumer and Membership documents into the CU Imaging System. Received over 100,000 Mortgage, Consumer and Membership documents monthly.• Responsible for the maintenance of the Iron Mountain account and assisted all departments in sending and retrieving CU archived documents/records.• Prepared and presented a Cost Savings idea to shred imaged documents which saved the Credit Union$10,000 annually. • Training@Work speaker for the department.• Produced monthly statistics reports for the department manager.• Developed and implemented policies and procedures.• Created, implemented and trained on a new workflow process.