Carol E. Email & Phone Number

Kirkton Of Skene, Scotland, United Kingdom

Kemnay, Aberdeenshire, United Kingdom

Aberdeen, United Kingdom

Aberdeen

Aberdeen Airport

Responsible for safeguarding passengers and staff from any unlawful acts of interference. All measures of compliance are put in place derived from the CAA and exceptionally high standards of customer service are given at all times based on the customer charter.I've been doing the role of an Operational Trainer for the last 16 months and ensuring staffs performance has remained compliant within the current CAA scoring methodology.Health and safety is also a high importance to ensure staff do not injure themselves.I'm a highly motivated person and I enjoy a challenge, and also have strong enthusiasm and drive for delivering excellent standards to our passengers.I have recently completed a level 3 Airport Security Management course which covers all threat aspects to Aviation, International and National objectives of aviation Security, Security communications, Managing/responding to security incidents, general security awareness. Preparing people for security checks, screening and testing of liquids, searching people/ baggage/facilities/ vehicles and aircraft.Covered technology in AVSEC, how to motivate individuals and quality control.Recognition of firearms,explosives, incendiary devices and dangerous goods.Also covered inflight supplies and cargo regime and procedures that we would follow. Also important aspect that we covered was contingency planning as incidents in the aviation business can occur at any time and dealing with it effectively.

Aberdeen International Airport

As an Airline Customer Agent, you would usually work for an airline, or for a ground services agent on behalf of an airline. Your job would include: . Dealing with passenger enquiries about flight departures or arrivals . Checking passengers in . Giving seat numbers . Providing boarding passes and luggage labels . Telling passengers about luggage restrictions . Weighing baggage and collecting any excess weight charges . Taking care of people with special needs, and unaccompanied children . Calming and reassuring nervous passengersYou may also sometimes help passengers through immigration and customs, or escort passengers who have night flight connections. You could also specialise in different areas of airport work, such as computer control down at the departure gates.Training for this role would last approx. 4-8 weeks and it would cover: . Basic knowledge . Knowledge of the airport . Security training . emergency and evacuation procedures . manual handling . using the public address systemTo become an airline customer service agent you would need to have: . Good customer service . Strong written and spoken communication skills . Basic computer skills . A patient and reassuring manner . A polite and professional approach . The ability to deal tactfully with upset or angry passengers . Teamwork skills

Aberdeen International Airport Scotland

The role of an Air Cabin Crew member is to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. They are trained to deal with security and emergency situations which may arise and can administer first aid to passengers if need be.Cabin Crew ensures that all emergency equipment is in working order prior to take off and that there are enough supplies. They also help passengers to board the plane a give a demonstration of safety procedures and equipment.Air Cabin Crew strive to make the flying experience a pleasant one for the passengers and will serve refreshments and meals and sell duty-free items. Cabin Crew may work hard on short and long haul flights.TYPICAL WORK ACTIVITIES:Tasks may vary slightly depending whether it is a short or long haul flight and the size of the team you are working in. However duties include: . Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on- board. . Carry out pre-flight checks, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy, ensuring the information in the seat pocket is up to date and that all meals, drinks and stock are on-board. . Welcoming passengers on-board and directing them to their seats . informing fliers of the aircraft safety procedures and ensuring that all hand luggage is securely stowed away; . Checking all seat belts and galleys are secure prior to take off . Making announcements on behalf of the pilot and answering questions during the flight . Serving meals and refreshments . Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination . Give First Aid where necessary

Medical Records Officers job responsibilities;Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records.MEDICAL RECORD's OFFICERS JOB DUTIES: . Gathers patient information by collating demographic information from a variety of sources; interacting with registration areas and physicians offices; retrieving information from automated printer . Maintains master patient index by completing assigned portion of daily audit trial; corrects and communicates any problems according to established procedures . Initiates the medical record by creating and processing the patient care folder . Maintains record availability by processing charts into the departments; using chart mark-off procedures; facilitating chart location activities . Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up procedures . Delivers charts to assigned areas of the hospital by following established routing procedures . Keeps health care providers informed by communicating availability or unavailability of the record . Maintains quality results by following hospital standards . Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs . Maintains patient confidence by keeping patient record information confidential . Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures MEDICAL RECORDS OFFICERS SKILLS AND QUALIFICATIONS: . Time management . Organization . Attention to detail . Quality focus . Professionalism . Productivity . Thoroughness . Coordination . Deadline-orientated . Internal communications . Reporting skills