Carol E. Ebeid Email & Phone Number

Chicago, Il, Us

- Utilized Agile/Scrum Methodology including two-week sprints taking part in sprint planning sessions and backlog refinement.- Created and groomed user stories in Azure DevOps based on requirements for our development team.- Worked closely with stakeholders to identify goals, develop best practices for data collection, and analyze/improve current software processes.- Evaluated business processes, anticipated requirements, and uncovered areas for improvement among the different projects within the Program-level.- Responsible for creating and maintaining process flows within the Planning program.- Conducted requirements elicitation sessions with stakeholders for initial software phase.- Produced high-level Dashboards for end-users and internal stakeholders.- Ensure clear and concise communication between Stakeholders and Engineering.- Provided technical support working directly with the internal customers to triage, resolveissues, and provide product usability assistance.- Communicated progress updates and risks to external stakeholders as development progressed.

Houston, Texas, Us

- Created and maintained internal business processes for DrillOps.- Partnered with key stakeholders to uncover and elicit requirements, goals and desired functionality.- Produced V&V weekly reports and weekly project reports for internal stakeholders.- Assisted end users to provide best practices feedback from the field including training, documentation, and support.

Houston, Texas, Us

In charge of calling Texas A&M alumni and raising money for the university and keeping alumni memberships up to date.